Senior UX Designer, Industrial Design Team

About the Role

We are looking for a UX Design Lead to own the end-to-end user experience for our biometric iris-verification ecosystem. This role spans the full journey of both the person being scanned and the device operator who facilitates verification across a global deployment environment. You will shape every touchpoint—physical, digital, audio, and environmental—and ensure a seamless, intuitive, and trustworthy experience.

What You’ll Own

• Define and evolve the complete experience for participants and operators across all contexts of use.
• Create unified experience principles and frameworks that scale across product lines, regions, and user profiles.
• Physical Touchpoints:
  • Content, cues, and instructional elements on:
  • Out-of-box experience (OOBE)
  • Device surfaces and enclosure
  • Device stands, accessories, and deployment environments
• Digital Touchpoints:
  • UX for all digital surfaces, including:
  • On-device UI
  • Remote displays and operator consoles
  • Mobile apps
  • Web flows
• Multi-Sensory Cues:
  • Design and specify:
  • Audio cues and sound design
  • Lighting cues and behaviors
  • Haptics or physical feedback
• Research & Insight Development:
  • Plan and conduct user research with participants, operators, and deployment partners.
  • Translate insights into product requirements, prototypes, service flows, and design guidelines.
• New Product Introduction (NPI):
  • Lead UX development from concept through launch for new hardware and software products.
  • Partner with engineering and manufacturing teams to ensure intent is preserved through build stages.
• In-Field Sustaining:
  • Monitor the performance of the end-to-end experience in real-world deployments.
  • Drive iterative improvements to flows, instructions, cues, and physical artifacts based on data and field feedback.

What You’ll Bring

• 7+ years of UX, service design, or multi-modal experience design, ideally with hardware + software products.
• An expert in designing experiences that blend physical, digital, and sensory inputs.
• Hands-on prototyping skills (Figma, motion, audio, physical mockups).
• Ability to lead research, synthesize complex data, and drive alignment across cross-functional teams.
• Experience working closely with hardware engineering, ID, firmware, and product teams is a plus.
• Comfortable working in a fast-paced, iterative environment with high ambiguity.

Pay Transparency Statement (for CA and NY based roles)

The reasonably estimated salary for this role at TFH in San Francisco ranges from $221,000 - $260,000, plus a competitive long term incentive package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision and mental health benefits, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!