Senior UX Designer

At Avalere Health, we ensure every patient is identified, treated, supported, and cared for—equally. Our Advisory, Medical, and Marketing teams collaborate to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. We offer enriching, purpose-driven careers that empower employees to make a tangible impact on patient lives. Our culture values diverse backgrounds and skillsets, fostering an inclusive environment where employees can bring their whole selves to work. Flexible working arrangements allow teams to decide where they work, whether in-office or at home, with major hubs in London, Manchester, Washington, D.C., and New York serving as collaboration centers. Homeworkers receive dedicated support and social opportunities.

Our inclusive culture is supported by six Employee Network Groups—Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity—which promote diversity, equity, and inclusion through regular meetings and programs. As an accredited Fertility Friendly employer, we provide enhanced parental leave, fertility policies, and flexibility to support employees across their family planning journeys. We are also part of the Disability Confident Scheme, ensuring fair interviews for candidates with disabilities, long-term health conditions, or neurodiversity. Adjustments can be requested during the application process.

About the Role

As a Senior UX Designer, you will shape the user experience and design of digital products for the healthcare marketing industry. You will create intuitive, accessible, and empathetic experiences for websites and interactive tools serving patients, healthcare providers (HCPs), and caregivers. You will own end-to-end UX delivery for assigned projects, balancing business goals, user needs, and regulatory requirements. On larger engagements, you will partner with a Lead UX Designer, contributing hands-on craft and design thinking.

Responsibilities

• End-to-End UX Design & Deliverables
  • Own the full UX lifecycle, producing artifacts such as sitemaps, taxonomies, navigation models, and content structures.
  • Create user flows and journey maps for multi-state experiences (e.g., HCP vs. patient, pre- vs. post-authentication).
  • Develop low- to high-fidelity wireframes that communicate structure, hierarchy, and interaction.
  • Build clickable Figma prototypes for stakeholder review and usability testing.
  • Design detailed interaction specs, states, and responsive behavior across devices and breakpoints.
  • Provide annotated UX documentation and developer handoff materials for accurate implementation.
  • Include WCAG 2.1/2.2 AA accessibility annotations (focus order, keyboard navigation, ARIA intent) from the start.
  • Design experiences accommodating compliance requirements (fair balance, ISI placement, referencing) in partnership with medical/regulatory reviewers.
  • Conduct design QA to review built experiences against design intent.
  • Contribute to, extend, and maintain reusable components and patterns in the UX design system.
• User Research & Usability Testing
  • Plan and conduct user research and usability testing sessions.
  • Synthesize qualitative and quantitative findings into actionable insights.
  • Incorporate research into UX iterations to ensure intuitive, accessible, and engaging experiences.
  • Use research and analytics to validate design decisions and measure success.
• Cross-Disciplinary Collaboration
  • Partner with strategy, creative, copy, account, and development teams to translate complex requirements into intuitive solutions.
  • Advise creative teams on accessibility and compliance standards.
  • Bridge user needs, business goals, and technical feasibility.
  • Navigate regulated review workflows (e.g., MLR/PRB) and design with review processes in mind.
• Client & Stakeholder Communication
  • Present design concepts confidently to clients and internal stakeholders.
  • Articulate design choices and their strategic impact on user outcomes and business goals.
  • Facilitate workshops and design discussions, telling a compelling story through your work.
• AI-Enabled Workflow
  • Integrate AI tools into the design process to accelerate research synthesis, ideation, content drafting, prototyping, and documentation.
  • Maintain strong craft, critical judgment, and quality control while leveraging AI.
  • Stay curious about emerging AI capabilities and identify opportunities to enhance UX outcomes.

Requirements

• 8+ years of UX/product design experience, including leading design on projects end-to-end.
• A strong portfolio demonstrating full-lifecycle UX work—research, IA, wireframes, prototypes, and shipped experiences—across responsive web and interactive platforms.
• Proficiency in Figma, including prototyping and component/design-system workflows.
• Deep working knowledge of accessibility standards (WCAG 2.1/2.2 AA) and inclusive design practices.
• Solid grasp of visual design fundamentals (typography, color, layout, hierarchy).
• Experience planning, running, and synthesizing user research and usability testing.
• Proficiency with UX/product analytics tools (e.g., GA4, Hotjar) to inform and measure design.
• Excellent presentation and communication skills, with comfort defending design decisions in front of clients.
• Comfort integrating AI tools into a modern design workflow.

Qualifications

• Preferred
  • Experience in life sciences, pharmaceutical, or medical communications.
  • Familiarity with regulated review processes (MLR/PRB) and compliant design considerations (fair balance, ISI placement, referencing).
  • Experience designing HCP- and patient-facing digital experiences.
  • Experience contributing to or maintaining a design system.

Pay

$100,000 - $130,000 a year

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested).
• Life insurance, disability coverage, and medical, dental, and vision plans.
• Flexible working arrangements, including hybrid and remote work, with the option to work from anywhere globally for two weeks each year.
• 20 vacation days plus one personal well-being day, 9 public holidays, and gifted end-of-year holidays.
• Early Summer Friday finish in June, July, and August.
• Free counseling through the employee assistance program and personalized health support.
• Enhanced maternity, paternity, family leave, and fertility policies.
• Continuous professional development opportunities, including on-demand training and global mobility options.