Senior User Experience Researcher | The Points Guy

About the role

The Points Guy (TPG) is evolving its brand and product experience to better serve users and drive growth. As an early member of TPG’s first in-house UX Research team, you will help establish research execution standards, set a high bar for quality, and represent the voice of the user across the organization. This role is ideal for someone who thrives in fast-moving environments, brings structure to ambiguity, and turns insights into strategic recommendations. You will report to the Director of UX Research and partner closely with them to shape and scale the research practice.

Responsibilities

• Own end-to-end research initiatives: translate objectives into structured project plans with clear approach, timelines, and deliverables; proactively identify research opportunities; manage studies and timelines; ensure insights drive action.
• Translate insights into impact: synthesize raw data into structured, actionable narratives for Product and Design; tailor stakeholder conversations to move from insights to decisions; collaborate with Data/Analytics to connect qualitative and quantitative findings.
• Drive operational excellence: manage multiple research initiatives across product squads; prioritize competing research needs; own and evolve the research repository; set documentation standards; mentor newer researchers.
• Collaborate cross-functionally: build strong relationships with Product, Design, Content, Partnerships, and Data teams; embed within product squads to scope research and align on decision criteria; help establish norms and culture for the growing research practice.

Requirements

• 7+ years in UX research, consumer insights, or a related field.
• Proven track record of independently leading mixed-methods research (survey design, moderated/unmoderated interviews, usability testing, diary studies, etc.).
• Ability to synthesize findings into strategic recommendations with clear implications, not just summaries.
• Strong written and verbal communication; comfortable producing first-draft deliverables with minimal oversight.
• Experience working directly with product and design teams in an agile environment.
• Strong project and stakeholder management skills across multiple simultaneous initiatives.
• Comfort with data and analytics, including reading dashboards and incorporating quantitative metrics.

Nice to Have

• Experience in loyalty, travel, or credit cards.
• Experience in early-stage or evolving research functions.
• Experience with 0-to-1 product development.
• Familiarity with modern research platforms (e.g., UserTesting, SurveyMonkey, Dscout).
• Familiarity with SQL or similar tools for independent data exploration.

Who You Are

• Resourceful and solution-oriented: you roll up your sleeves, experiment with tools, and find creative paths through challenges.
• Comfortable with ambiguity: you bring structure to undefined problems without waiting for perfect conditions.
• A natural collaborator: you enjoy building relationships across teams, not just working alongside them.

Pay

Total cash compensation range: $100,000 – $145,000 per year (may include base salary plus target bonus, depending on the role). Equity may be offered separately where eligible.

Benefits

• Health insurance (medical, dental, and vision).
• Life insurance.
• Short- and long-term disability insurance.
• Flexible spending accounts.
• Holiday pay.
• 401(k) with company match.
• Employee Assistance Program.
• Paid parental bonding benefit program.
• Flexible paid time off (PTO): 20 days annually, increasing to 25 days after five years of service.