Senior User Experience Designer

Role Overview

The ZS Digital Experience and Design (DXD) practice champions design in creating compelling, innovative, and outcomes-focused experiences, services, and products. Our clients rely on us to design and create engaging experiences and solutions for a broad range of B2B or B2C customers, with a focus on healthcare providers, physicians, and patients.

What you'll do

• Lead the design of AI-driven product workflows, such as agentic task flows, adaptive dashboards, conversational interactions, and predictive insight delivery.
• Translate complex business and analytics requirements into clean, extensible interaction patterns and high-fidelity designs.
• Collaborate directly with clients to define the role of AI, clarify requirements, and align on experience direction.
• Conduct or support generative and evaluative research, synthesizing insights into actionable experience strategies.
• Use AI fluently across the design process— from early research synthesis and concept exploration through to design-to-code workflows that bridge design and front-end delivery.
• Guide junior designers on best practices for designing AI-enabled experiences and applying AI tools responsibly.
• Drive the evolution of project-level design systems incorporating GenAI-specific components.
• Work within client-facing teams to solve design problems with creative thinking and design reviews.
• Facilitate workshops and design sprints focused on validating AI-infused prototypes and concepts.

What you’ll bring

• Bachelor's degree required, with a demonstrated record of academic success. Preferred fields include Human-Computer Interaction or Human Factors; design disciplines such as design strategy, service design or cognitive science are also strongly considered.
• 5+ years designing complex digital products, ideally in analytics, enterprise systems, or AI-driven solutions. Consulting experience strongly preferred.
• Demonstrated experience leading end to end product design—translating ambiguous business and user needs into well-defined problems, and driving the design through to launched solutions.
• Proven experience designing for GenAI and AI-powered experiences, including chat UX, recommendations, decision-support, and multi-step agentic flows. Actively uses AI as a core part of their design process—across research synthesis, ideation, prototyping, and visual exploration—and stays current as the tooling evolves.
• A strong plus: demonstrated experience in design engineering (design-to-code, AI dev tools, front-end collaboration) or hybrid design/PM work—shaping roadmaps, owning product decisions, and connecting user needs to business strategy.
• Strong capability to structure ambiguous problem spaces and drive clarity through design. Experience mentoring designers and contributing to design system governance.
• Strong consulting and communication skills—able to synthesize feedback, articulate design decisions, manage project tasks, and confidently engage clients as an advocate for user-centered design.
• Familiarity with healthcare, pharma, or other regulated industries is a strong advantage.
• A strong portfolio is required, demonstrating your full design process from problem definition through to solution—final screens alone are not sufficient.

How you’ll grow

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

Travel

Travel is a requirement at ZS for client-facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed.