Senior Upgrade Engineer, Medical Informatics: Radiology & Cardiology PACS, Mobility, EIS, and Synapse

Duties and Responsibilities

• Perform remote and onsite assessments of customer’s systems.
• Understand technical solutions for HCUS MI products - Radiology PACS, Cardiology PACS, Mobility, EIS, and Synapse 3D.
• Maintain current knowledge of interoperability of HCUS MI and 3rd party integrated products.
• Employ expert level knowledge of all infrastructure areas that pertain to HCUS MI products.
• Windows Server OS (2012/2016/2019/2022). Server hardware components.
• VCP level understanding of vSphere product suite - ESXi, HA/DRS concepts, SRM design.
• Oracle Dataguard / RAC.
• Storage Infrastructure - SAN/NAS.
• Disaster Recovery and Business Continuance concepts, the difference between the two, and Fuji's best practice guidelines.
• Help develop and maintain upgrade documentation for the overall process and versions.
• Continue improving upgrade processes with other departments.
• Determine and execute upgrade and migration methodologies, high-level project scopes, and for existing customer infrastructure changes (data migrations, hardware refreshes).
• Customer relations: Superior communication and interpersonal skills, excellent phone manner.
• Test new versions and functionalities of the company’s products with upgrade process.
• Deliver timely and accurate technical documentation to MI Upgrade teams.
• Provide technical support to customer base via telephone and on-site visits when necessary.
• Ensure proposed MI solutions align with overall goals and direction of the HCUS MI business.
• Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.
• Aids in developing troubleshooting guides, bulletins, software files and similar resources on existing products.
• Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education.
• Short notice and / or overnight travel, as required, to work on customer systems.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

• Associate degree in computer science or related field, or equivalent work experience.
• Minimum of 4 years of related professional experience or comparable education and work experience.
• Advanced working knowledge of current network technologies.
• Ability to achieve results and meet goals in a fast-paced, team environment.
• Superior communication, organizational, and interpersonal skills, along with excellent phone manner.
• Ability to make independent decisions based on interpretation of technology data and product knowledge.
• Knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022), Linux Red Hat, Networking, TCP/IP and FTP protocols, SQL Server, and Oracle.
• VMWare Certification (Preferred).
• Familiarity with clinical data transfer protocols and interfaces (DICOM, HL7, XML, etc.).
• Thorough knowledge of at least two products (PACS, EIS, Mobility, Synapse 3D, Synapse CV, Synapse VNA and related services including workflow).
• Excellent analytical troubleshooting and configuration skills.
• Demonstrated ability handling internal IT concerns.
• Self-directed with excellent project management skills.
• Strong interpersonal, team building and leadership skills.
• Inquisitive and creative with good decision-making skills.
• Resourceful and thorough with a strong sense of urgency.