Senior Underwriting Operations Associate- International Property

About the role

This is a unique opportunity to sit at the heart of Swiss Re's international insurance operations, supporting Property Underwriters and Client Managers with both administrative and technical expertise. As a Senior Underwriting Operations Associate, you'll process assignments with precision and timeliness, coordinate across global teams, and become a trusted subject matter expert in international business processes, tools, and systems.

Responsibilities

• Process and manage underwriting assignments accurately and on time, ensuring high standards of quality and compliance at every step
• Cook up closely with underwriting teams, on-shore and off-shore support, and cross-functional partners including Products, Finance, and Claims to drive seamless operations
• Serve as a primary point of contact for Underwriters and Brokers via telephone, email, and in-person interactions, delivering exceptional, top-notch service at every touchpoint
• Conduct preliminary deal analysis and prepare detailed account data for review by Underwriters and Client Managers, ensuring accuracy and completeness
• Review and interpret complex source documents from external customers, determine appropriate next steps, and compose clear, professional business correspondence
• Generate and verify predefined business reports, maintaining a high level of competency across complex systems, tools, and processes
• Proactively identify and resolve issues and outstanding items, following up with Underwriters and stakeholders to keep workflows on track
• Lead and contribute to process improvement initiatives, identifying system and process enhancement opportunities and participating in testing and piloting of changes
• Develop and maintain Standard Operating Procedures, collaborating with team members to ensure documentation is current, accurate, and accessible
• Act as a subject matter expert and coach for International Business processes, tools, and systems — answering questions, providing direction, and supporting the development of colleagues
• Participate in special projects, meetings, seminars, and training programs to continuously build skills and stay current with international regulations and industry developments
• Adhere to established performance standards and metrics applicable to the supported business divisions, contributing to a culture of accountability and continuous improvement

Requirements

• Experience in business operations or insurance — a minimum of 2–4 years of relevant experience in Business Operations within insurance, or a related field, with a solid understanding of operational workflows and industry practices
• Microsoft Office Suite proficiency — advanced working knowledge of Excel, Word, PowerPoint, SharePoint, and Outlook, with the ability to leverage these tools effectively in a fast-paced operational environment
• Data analysis and process evaluation skills — demonstrated ability to accurately and efficiently analyze data, review detailed information, evaluate options, and implement solutions following established processes and procedures

Qualifications

• Familiarity with international insurance regulations and an understanding of how coverage needs differ across global regions
• Experience with underwriting systems and tools, or a demonstrated ability to quickly learn and master complex platforms
• Strong problem-solving and creative thinking skills — a knack for developing alternative solutions based on an honest assessment of process strengths and weaknesses
• Process improvement mindset — experience participating in or leading initiatives to enhance operational efficiency, including testing and piloting system or process changes
• Cultural awareness and sensitivity — proven ability to build and maintain effective working relationships across a globally distributed team
• Excellent written and verbal communication skills in English, with experience composing professional business correspondence
• 4-year degree in Business, Finance, Insurance, or a related field (Associate's degree or equivalent experience is required)

Skills

• Detail-oriented
• Collaborative spirit
• Genuine curiosity for how things work — and how they can work better
• Comfortable navigating complexity
• Communicating across cultures and time zones
• Taking ownership of your work in a dynamic, globally connected environment
• A service mindset to everything you do
• A proactive approach to applying new tools and innovations to daily responsibilities

Benefits

The position is flexible to one of the following offices: Kansas City, MO, Windsor, CT, or Alpharetta, GA. Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred. This position is not eligible for full-time telework, relocation assistance or visa sponsorship.

Pay

The estimated base salary range for this position is $52,000 to $78,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.

Schedule

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