Senior UC Engineer

About the Role

Miratech is a global IT services and consulting company that bridges enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. As a Senior UC Engineer, you will join the Global Unified Communications Engineering team, focusing on the design, delivery, and operational health of enterprise Unified Communications and Collaboration platforms across the Americas region. This role involves supporting Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC Connexus), Telecom Service Provider relationships, and SIP Trunking, while ensuring platforms remain reliable, secure, and well-supported.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage and support Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
• Manage relationships and technical coordination with Telecom Service Providers.
• Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
• Lead incident management for UC platform issues, including triage, escalation, and resolution.
• Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
• Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
• Support Red Sky (E911) emergency calling services and compliance requirements.
• Support Microsoft Teams Meetings and related collaboration services.
• Monitor UC platform health using observability and logging tools (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
• Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.
• Continuously enhance documentation quality and drive knowledge-sharing practices across the team to reduce tribal knowledge and improve onboarding.

Qualifications

• 10+ years of experience in Unified Communications engineering/support roles.
• Hands-on experience with Cisco Webex Control Hub administration.
• Strong knowledge of Webex Calling and Webex Contact Center architecture.
• Familiarity with voice recording functionality and platforms.
• Knowledge of network connectivity fundamentals as they relate to UC services.
• Basic knowledge of network routing and bandwidth management.
• Experience with UC observability and monitoring practices.
• Experience with Splunk logging for UC platform monitoring.
• Experience with CDR (Call Detail Record) management and analysis.
• Experience with SIP Trunking and Telecom Service Provider coordination.
• Experience with incident management and vendor escalation processes.
• Nice to have: Ability to use Copilot and other AI productivity tools to improve efficiency and productivity.
• Experience with trading floor communications/turret systems (IPC Connexus or similar) is a plus.
• Experience with E911 solutions (Red Sky or similar) is a plus.
• Experience working with Microsoft Teams Meetings/collaboration platforms.
• Relevant Cisco certifications (e.g., CCNP Collaboration or similar) preferred.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.
• Competitive pay and comprehensive benefits package, including health insurance and a relocation program.
• Work From Anywhere Culture: flexibility that comes with remote work.
• Growth Mindset: professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: dynamic, global team with an inclusive and supportive work environment, open communication, and regular team-building events.
• Social Sustainability Values: sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.