Senior Training Specialist, AGI-DS Knowledge Management Team

Key job responsibilities

• Deliver classroom training in accordance with approved curriculum standards and learning objectives
• Maintain current theoretical and practical proficiency across all assigned training programs
• Demonstrate subject matter expertise by remaining current on relevant tools, processes, procedures, and instructional methodologies
• Cultivate and maintain an organized, productive, and inclusive learning environment conducive to trainee success
• Monitor and assess trainee performance on an ongoing basis to identify development opportunities and implement targeted interventions
• Provide timely coaching, constructive feedback, and performance support to ensure optimal trainee outcomes
• Communicate trainee engagement levels and performance metrics to the Training Manager, highlighting areas requiring attention
• Share batch-specific observations and insights to enable proactive corrective measures
• Provide regular progress updates to relevant stakeholders regarding ongoing training initiatives and resource requirements
• Administer learning management systems, including trainee enrollment, scheduling, and technical troubleshooting
• Generate and distribute training reports in accordance with established templates and quality standards
• Maintain accurate documentation of training activities and outcomes
• Collect and analyze feedback on training program effectiveness through surveys, observations, and direct assessment
• Synthesize feedback and share actionable insights with relevant stakeholders to drive program enhancement
• Develop, document, and implement process improvements to elevate training quality across the network
• Partner with the Training Manager on strategic initiatives to optimize training delivery and team performance
• Execute delegated responsibilities that contribute to broader training objectives and organizational goals

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience in facilitating
• Experience working independently and collaborating effectively in a remote team environment
• Skilled in and can demonstrate experience with planning, creating, implementing, delivering and assessing various types of training
• Communication skills for the purpose of knowledge transfer and skill development, including explaining technical topics to novices and collaborating with subject matter experts and managers
• Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
• Knowledge of adult learning and training practices

Preferred Qualifications

• Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup
• Experience using GenAI tools
• Familiarity with critical concepts such as Python, scripting language, data structures etc
• Experience in ML, with a strong understanding of data annotation/ML workflows and concepts
• Experience in eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator
• Ability to use multiple learning methods and link appropriate methods with subject matter
• Experience working with a globally distributed management organization