Senior Training & Enablement Specialist

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. We operate with a human-in-the-loop model, where AI enhances—rather than replaces—human judgment, integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

We support a remote-friendly environment with offices in Austin, Beaverton, Frisco, Los Angeles Metro, and the San Francisco Bay Area. This role will be onsite at our Reno office.

About the role

As a Senior Training & Enablement Specialist, you will own the onsite training and enablement function for LegalZoom’s Reno hub, serving as the primary learning partner for local leaders and specialists. This role supports training and enablement initiatives across LegalZoom brands, helping teams deliver consistent, high-quality customer experiences while adapting training to local and business-specific needs.

You will use AI, modern tools, adult learning principles, and performance data to improve how training is designed, delivered, reinforced, adopted, and measured. You will analyze business insights, QA data, stakeholder input, and frontline feedback to identify gaps, diagnose root causes, and develop practical enablement solutions.

Responsibilities

• Own and facilitate new hire, ongoing, and upskilling programs for the Reno hub, ensuring consistency with LegalZoom standards while adapting for site-specific needs.
• Lead live and virtual workshops, simulations, role-plays, certifications, and practice activities that build skills, reinforce expectations, and improve time-to-ramp.
• Design learning experiences using adult learning principles, reinforcement, practice, feedback, and performance support to improve retention and application.
• Build, maintain, and improve rep- and leader-facing materials, such as sales playbooks, talk tracks, job aids, facilitator guides, and leader guides used to support customer conversations.
• Maintain and continuously improve knowledge resources, playbooks, SOPs, job aids, and AI-enabled support tools to ensure frontline teams can quickly access accurate and practical guidance.
• Leverage AI and modern tools to improve the design, delivery, reinforcement, and measurement of learning while identifying opportunities to increase productivity and accelerate content creation.
• Analyze performance data, QA insights, operational metrics, learner feedback, and stakeholder input to identify root causes, prioritize enablement opportunities, and recommend measurable solutions.
• Track KPIs such as conversion, quality scores, and time-to-ramp to identify performance gaps and translate findings into targeted enablement solutions.
• Partner with Sales Ops, Rev Ops, Product, Marketing, QA, and site leadership to support tool adoption, workflow improvements, and enterprise initiatives impacting LegalZoom’s Reno and related teams.
• Maintain alignment with Central Operations Training & Enablement and peers at other sites to keep curricula, readiness standards, learning journeys, and enablement practices consistent and effective.

Requirements

• 6+ years in Sales Enablement, Training, or L&D supporting frontline teams, with a track record of driving measurable business results such as conversion, QA scores, or time-to-proficiency.
• Experience owning training or enablement programs with a high degree of autonomy, using performance data, QA insights, frontline feedback, and stakeholder input to identify gaps and recommend practical solutions.
• Strong facilitation skills in both live and virtual settings, with the ability to adapt your approach based on audience, learning need, and business priority.
• Strong content development and instructional design skills, with the ability to create clear, useful, and engaging resources for frontline teams and leaders.
• Experience using AI tools, Google Workspace, Zoom, Jira, LMS or learning platforms, CRM systems, knowledge management platforms, QA tools, performance dashboards, and other modern enablement technologies.
• Strong cross-functional collaboration skills and the ability to communicate clearly with leaders, peers, frontline teams, and cross-functional stakeholders.
• Comfort working in a fast-paced environment where priorities may shift based on business needs, customer needs, or operational performance.
• Bachelor’s degree or equivalent experience.
• Willingness to travel to other LegalZoom sites or partner sites as needed.

Pay

The salary range for this role is $45,600 - $73,000. Actual compensation offered will depend on geographic location, work experience, education, skill level, and other business and organizational needs. An annual bonus, incentive bonus, and/or restricted stock units may also be provided.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Wellness benefits including:
  • Fertility support
  • Mental Health resources
  • One Medical membership
  • Fringe lifestyle benefits up to $250