Senior Training and Development Specialist

About the role

Our Personal Lines Division is seeking a Senior Training and Development Specialist who will lead the training, development and coaching program for new hires and service team members. The training program aims to maximize team potential, client service quality, and operational efficiency while ensuring compliance. While the position is primarily remote, willingness to travel within the service area to deliver in‑person training, collaboration and team building is essential. IMA is recognized as a leader in the industry with numerous workplace awards and an entrepreneurial, team‑focused culture that offers ownership opportunities, support systems, and the ability to implement ideas quickly.

Responsibilities

• Lead the training, development and coaching program for new hires and service team members.
• Maximize team potential, client service quality, and operational efficiency.
• Ensure compliance with relevant regulations.
• Develop and analyze metrics to assess training effectiveness and impact.
• Prepare training materials in a variety of instructional formats.
• Deliver in‑person training, collaboration and team‑building sessions as needed.

Requirements

• Minimum three‑to‑five years of training, development and facilitation experience.
• Experience working within the Property & Casual