Senior Trainer Metairie 5137

Skill Requirements

• Excellent organizational skills
• Ability to multi-task and manage time efficiently
• Effective oral communication and writing/grammar skills
• Working knowledge of credit union regulations, policies and procedures
• Foundational understanding of handling monetary instruments
• Comfortable and effective with presenting in front of a large group of employees
• Available to travel to branches and other departments as needed
• Proficient in Microsoft applications
• Experience with JHA financial institution software a plus

Essential Functions

• Conducts classroom and virtual training
• Supports the growth and performance of team members
• Delivers and maintains effective training programs
• Trains teller and other retail operations
• Coordinates and conducts training classes for internal corporate training
• Maintains the Mentorship Program
• Updates and maintains training materials
• Provides updates regarding new & existing team members' progress
• Represents Keesler Federal as the “subject matter expert”
• Attends train-the-trainer sessions
• Demonstrates superior member service skills
• Complies with all Federal regulations including BSA and OFAC

Knowledge & Skills

• Comprehensive and detailed knowledge and understanding of operating systems, organizational culture, products, services, and procedures
• Knowledge of adult teaching techniques preferred

Education & Experience

• High School Diploma, College degree or equivalent preferred (BS or BA in a relevant field)
• Three to five years of training experience

Physical Demands

• Sit, stand, walk, talk or hear
• Reach with hands and arms
• Stoop, crouch, or kneel
• Lift and/or move up to 10 pounds

Work Environment

• Extensive use of desktop computer
• Noise level is that of a normal office environment