Senior Technology (Gen AI) Delivery Manager

About the role

We are looking for a Senior Technology Delivery Manager to join the OW AI Program (Quotient Inside), Oliver Wyman’s internal AI transformation program focused on making OW an AI-native firm by end of 2027. This is a senior, high-impact role that acts as the deputy of the Build Team Workstream Lead.

Responsibilities

• Lead the operational delivery of high-priority third-party AI onboarding engagements, including OpenAI and Anthropic, while ensuring compliance, configuration, and cross-functional coordination.
• Own the end-to-end Tech Onboarding and Marsh compliance process for significant tool onboarding requests, including intake, review, exception handling, and go-live readiness.
• Serve as the first point of contact for consultant and business lead requests related to AI experimentation, pilots, and deployments, triaging work and escalating strategic items appropriately.
• Partner with Product Strategy PMs, OWG Tech, Marsh Security, and vendor teams to keep the delivery pipeline moving, manage integrations, and identify risks early.
• Provide deputy leadership support as needed, representing the Build Team in meetings, maintaining continuity, and overseeing the Senior Tech Delivery Analyst.

Requirements

• 8+ years of experience in technology delivery, governance, or operations roles, with 3+ years at a senior or lead level.
• Strong experience managing technology onboarding, compliance, or governance in a complex enterprise environment.
• Working knowledge of enterprise security and identity processes, including Tech Onboarding, Marsh security review, TLP, SCIM, SIEM, OKTA, and exception-based approvals.
• Excellent written and verbal communication skills in English, with the ability to engage credibly with senior stakeholders, PMs, and technical teams.
• Proven ability to manage a high-volume operational queue with rigor, pace, and strong attention to detail.
• Bachelor’s degree or equivalent experience in technology, computer science, or a related field.

Qualifications

• Experience in a consulting or professional services environment, with an understanding of fast-moving stakeholder demands and commercial priorities.
• Familiarity with Marsh infrastructure, internal processes, or the ability to ramp up quickly in a complex operating environment.
• Experience working in Agile delivery teams, including sprint ceremonies, backlog management, and tools such as ADO.
• Experience line managing or directing junior team members, including assigning work, reviewing output, and developing capability.
• Exposure to AI tools, large language models, AI governance frameworks, or enterprise AI onboarding processes.