Senior Technology Delivery Manager

About the role

The Senior Technology Delivery Manager will lead a portfolio of enterprise technology solutions within Ryan Companies, focusing on the business operations space. This role will evolve from solution delivery to becoming a strategic partner, interacting with various departments including Finance, HR, Legal, Marketing, and Technology.

Responsibilities

• Develop, maintain, and operate a portfolio management structure for solutions within the business operations space, including selection, configuration, deployment, and support operations of Shared Services focused applications and technologies.
• Define and document project scope, objectives, and success criteria with a particular focus on alignment with business objectives.
• Create and maintain project plans, including schedules, timeline, tasks, and budget.
• Break down complex tasks into actionable work items, with accurately estimated required time and effort, appropriate sequencing, and alignment of co-dependent activities.
• Determine resource requirements: identify and schedule appropriate people and assets.
• Manage day-to-day activities against project plans and identify issues or bottlenecks requiring escalation or resolution.
• Anticipate issues or conditions that may impact timing and budget and engage with key stakeholders on a timely basis to facilitate issue resolution.
• Structure reporting to foster team coordination, accountability, and timely response to inflight and support operations.
• Objectively assess and effectively communicate project status to stakeholders and project team.
• Document and communicate key project decisions; ensure key participants understand and take required timely actions to implement decisions.
• Cook up and coordinate external and internal teams, particularly coordinating internal teams and change management efforts with the work of external consultants and vendors.
• Structure reporting to foster team coordination, accountability, and timely response to inflight and support operations.
• Coordinate external and internal teams, particularly coordinating internal teams and change management efforts with the work of external consultants and vendors.
• Serve as the overall subject-matter expert in Shared Service technologies and application knowledge areas.
• Be a strategic partner for multiple business lines directly and indirectly involved in these technologies.
• Provide leadership to projects; be the hub of knowledge and source of truth.
• Manage project teams which may involve internal staff, external partners, and vendors in a collaborative, inclusive, and positive manner.
• Ensure that team members identify project deliverables meet quality standards, including internal controls and regulatory compliance requirements.
• Provide leadership and guidance to technology teams that consist of FTE and contractor resources responsible for operations and execution of IT systems and services that achieve high levels of customer satisfaction both internally and externally.
• Assist with developing career path and goal setting on an individual basis.
• Provide performance management tasks including feedback, coaching, and recognition when necessary.
• Align current and future technology and company initiatives with available or needed resources.

Requirements

• Bachelor's degree (or equivalent related work experience) with 5+ years overall business experience in the construction industry.
• At least five years of experience as a technology lead, preferably within the construction industry.
• Experience with full-cycle application or software implementation projects.
• Previous supervisory experience responsible for performance management with a proven track record of successful people management skills.
• Experience leading the implementation of new technologies preferably within the construction industry.
• Certification in Business Process Management, Lean Six Sigma or a Project Management methodology desirable.
• Proficiency with project management tools and software.
• Experience managing 3rd party vendors and system integrators.
• Strong presentation, oral, and written communication skills that will successfully translate to the needs of the team as well as senior management.
• Ability to work independently and in a team environment.

Qualifications

• Must have a Bachelor's degree or equivalent work experience.
• Must have at least 5 years of experience as a technology lead, preferably within the construction industry.
• Must have experience with full-cycle application or software implementation projects.
• Must have previous supervisory experience responsible for performance management with a proven track record of successful people management skills.
• Must have experience leading the implementation of new technologies preferably within the construction industry.
• Desirable to have certification in Business Process Management, Lean Six Sigma or a Project Management methodology.
• Must have proficiency with project management tools and software.
• Must have experience managing 3rd party vendors and system integrators.
• Must have strong presentation, oral, and written communication skills that will successfully translate to the needs of the team as well as senior management.
• Must have ability to work independently and in a team environment.

Skills

• Portfolio management
• Project planning and management
• Resource scheduling and allocation
• Stakeholder engagement and communication
• Technology implementation and customization
• Project governance and process development
• Team leadership and collaboration
• Quality assurance and compliance
• Vendor management and integration
• Strategic partnership and alignment

Benefits

Competitive Salary
Medical, Dental and Vision Benefits
Retirement and Savings Benefits
Flexible Spending and Health Savings Accounts
Life Insurance
Short-Term and Long-Term Disability
Educational Assistance
Paid Time Off (PTO)
Employee Assistance and Wellness Programs
Parenting Benefits
Employee Discount Programs
Pet insurance
Ryan Foundation – charitable matching funds
Paid Time for Volunteer Events

Pay

The salary range is $115,000 to $150,000. The salary base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position will be eligible for additional compensation that is expected to include an incentive program.

Schedule

This is an IN-OFFICE role in our Minneapolis headquarters.