Senior Technician (Technical Coordination)
About the job
Based in Norfolk, Virginia, USA you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Norfolk, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities. CSU Norfolk enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.
We are looking for a driven and enthusiastic Senior Technician (Technical Coordination) who will take on the following roles and responsibilities:
Responsibilities
- Specialist Advice
- Knowledge Management
- Availability Management
- Incident Management
- Problem Management
- Customer Service Support
For a full list of duties, please review the job description on the NCIA career site.
About you
The valuable knowledge and experience that you bring to this role are:
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
- Practical experience of implementation and maintenance of ICT end systems within a large organization.
- Extensive experience configuring hardware and software.
- A strong understanding of ICT systems and the ability to work independently to solve problems.
- Fluency in English, both written and spoken
What we offer
- Genuinely meaningful work as part of the most successful alliance in history
- 5 year contract with competitive tax-free salary and household and children's allowances
- Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
- Excellent private health insurance scheme
- Generous annual leave of 30 days plus official holidays
- NATO Pension Scheme
- Development programs such as professional training, wellbeing, and more
To learn more about NCIA and our work, please visit our website.