Senior Technician

About the role

The Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.

Responsibilities

• Performing vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty.
• Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Diagnosing the cause of any malfunction and performing repair, if authorized by the Customer.
• Conducting multi-point inspections to make appropriate recommendations to ensure the safety and reliability of Customer vehicles.
• Documenting work performed on each vehicle on the repair order.
• Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
• Providing an exceptional customer experience to drive loyalty.

Success Metrics

• Targeted production
• Targeted Customer Satisfaction Index

Requirements

• High School diploma or equivalent
• 2+ years of experience as an automotive technician
• Automotive technical training (varies based on store needs)
• Attention to detail
• Organization and follow-up skills
• Valid in-state driver’s license and an acceptable, safe driving record

Career Growth

Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:

• Master-Certified Technician
• Service Advisor
• Service Management

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to discounts through YouDecide, a website with offers from top providers and retailers
• Participation in our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide