Senior Technical Writer

TransCore (TRN), a subsidiary of ST Engineering, is seeking an experienced and innovative Senior Technical Writer to join the Smart Mobility Ecosystems team in Nashville, TN or Atlanta, GA. We operate at the intersection of transportation infrastructure, cloud platforms, data, and AI, powering mission-critical systems used by governments and operators worldwide. This role will help build next-generation solutions leveraging the convergence of physical and digital infrastructure to drive unified mobility experiences.

About the role

We are seeking an experienced technical writer to build a scalable knowledge base from the ground up and transform complex technical concepts into clear, polished documentation for our Smart Mobility platform. The ideal candidate will lead the end-to-end documentation program, working in a "greenfield" environment to set direction and create technical product documentation from scratch.

Regardless of the position’s official location, the selected candidate will be required to report to the office in alignment with the team’s hybrid work schedule.

Responsibilities

• Build from Zero: Create comprehensive documentation, including API references, integration guides, and system architecture overviews.
• Collaborate on Architecture: Partner with corporate documentation stakeholders to establish and implement the Smart Mobility documentation strategy, including information architecture, taxonomy, and navigation structure to ensure documentation is intuitive, scalable, and consistent with corporate standards.
• Enforce Standards: Work with corporate documentation leads to establish and maintain the segment style guide and documentation standards for consistency in voice, tone, and terminology across all Smart Mobility products.
• Translate Complexity: Collaborate directly with engineering and product teams to translate highly technical specifications, code samples, and system logic into clear, digestible, and user-friendly resources.
• Deliver Market-Ready Content: Produce highly polished, market-ready developer documentation aligned with product releases to ensure a seamless experience for external partners.
• Manage the Lifecycle: Own the continuous maintenance and auditing of the knowledge base, ensuring all content remains accurate and scalable as the product portfolio evolves.

Requirements

• Bachelor’s degree in Technical Communications, English, or Computer Science. A combination of equivalent education and practical experience may be considered.
• 5-8 years of experience as a Technical Writer in a software product environment.
• Proven experience producing API, SDK, and developer platform documentation.
• Proven experience establishing and implementing information architecture.
• Proven experience creating API references, developer portals, and integration guides for cloud services (preferably Azure).
• Proficient in written and visual communications, including the ability to produce professional technical diagrams and visual flows.
• Portfolio of clear, concise technical writing demonstrating the ability to explain complex topics to different audiences.
• Ability to interpret and document OpenAPI/Swagger specifications.
• Proficient in Microsoft365 (Word, PowerPoint, Teams, SharePoint).
• Desired familiarity with Confluence, Azure, Visio, Figma, and Kiro.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for extended periods of time, use a keyboard and mouse frequently, and wear a headset for prolonged periods. The noise level in the work environment is usually moderate.