Senior Technical Writer

About the role

Are you an experienced technical writer with a passion for delivering high-quality product documentation and content experiences for customers? Do you enjoy working with other writers and content designers to create the next generation of content experiences and in-app guidance to help product users? Do you love translating complex technical concepts into clear and accessible documentation for developers, and technical audiences?

Responsibilities

• Create clear, accurate, and user-focused product documentation and other technical content including user guides, release notes, API reference, UI text, error messages, and in-app guidance for Ridgeline customers.
• Collaborate with product and engineering teams to understand the latest product development and document new features for your assigned areas.
• Improve existing documentation.
• Develop content using structured authoring, topic-based writing, and other industry-standard paradigms to enhance consistency and reuse across documentation.
• Follow the style guides, content standards, and documentation processes and contribute to refining them over time.
• Collaborate with the documentation team to deliver content aligned with internal models and tools.
• Support documentation priorities for your assigned areas.

Requirements

• 5+ years of experience as a technical writer with a focus on software product documentation and content design, preferably in SaaS or enterprise software environments.
• Exceptional writing and editing skills with proven ability to communicate complex concepts clearly to diverse technical and non-technical audiences.
• Experience in writing end-user facing content and UI text for business or consumer applications.
• Proven experience with topic-based authoring, DITA, and XML-structured authoring.
• Hands-on experience with CCMS platforms and XML-based authoring systems such as Heretto.
• Experience in the end-to-end workflow of migrating legacy content into a structured authoring environment is a plus.
• Knowledge of AI systems and experience incorporating AI into content management and delivery workflows is a plus.
• Familiarity with accessibility and localization standards and practices.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Qualifications

• Work authorization in the United States without the need for employer sponsorship.
• Based in San Ramon, CA with a hybrid work model, working onsite at least three days per week.

Skills

• Practical experience with API documentation tools (Swagger, Postman, Insomnia) and an understanding of REST APIs, including endpoints, parameters, payloads, and response handling.
• Basic proficiency in front-end web development languages (HTML, CSS, JavaScript).

Benefits

The typical starting salary range for this role is: $128,000 - $159,500. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

Pay

The typical starting salary range for this role is: $128,000 - $159,500.

Schedule

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work.