Senior Technical Trainer I

About the role

The Senior Technical Trainer I (Digital Learning & AI Enablement Specialist) designs, develops, and delivers training programs that improve employee capability, digital fluency, and AI adoption across the organization. This role combines instructional design, content development, knowledge management, and digital enablement to create scalable learning solutions that accelerate onboarding, competency development, and operational excellence.

Responsibilities

• Design and deliver instructor-led, virtual, eLearning, and blended learning programs.
• Create presentations, videos, job aids, SOPs, FAQs, microlearning modules, and assessments.
• Convert recurring business questions into scalable learning resources.
• Drive AI and digital tool adoption across the organization.
• Develop training on AI literacy, prompt engineering, automation, and digital workflows.
• Develop competency frameworks, learning paths, and skills assessments.
• Partner with SMEs to capture and scale knowledge.
• Maintain SharePoint-based knowledge repositories and training resources.
• Measure training effectiveness and business impact through analytics and feedback.

Qualifications

• Increase adoption of AI and digital productivity tools.
• Reduce repetitive questions through reusable learning assets.
• Improve onboarding speed and employee readiness.
• Establish measurable competency pathways.
• Maintain a centralized and searchable learning ecosystem.

Required Qualifications

• Bachelor degree in a related field.
• 3-5+ years in training, instructional design, or learning and development.
• Experience delivering instructor-led and digital learning solutions.
• Experience with AI tools, knowledge management, and SME collaboration.
• Technical Skills:
  • Microsoft 365 (Teams, SharePoint, Forms, Lists, OneNote, Excel, Power Automate, Copilot).
  • Generative AI and prompt engineering.
  • Articulate, Storyline, Rise, Captivate, Camtasia, or similar tools.
  • Learning analytics, assessment design, and multimedia content creation.
  • Knowledge management and process documentation.

Benefits

• Direct impact on how technical teams learn, grow, and prepare for future challenges.
• Opportunity to shape training strategy and influence technical capability development.
• Access to innovative learning technologies and a collaborative, forward-thinking team.
• Career development through coaching opportunities and exposure to evolving products and solutions.

Pay

The expected pay range for this U.S. based position is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives.

Schedule

This is a full-time position.

Skills

Direct impact on how technical teams learn, grow, and prepare for future challenges
Opportunity to shape training strategy and influence technical capability development
Access to innovative learning technologies and a collaborative, forward-thinking team
Career development through coaching opportunities and exposure to evolving products and solutions