Senior Technical Support Specialist, M&E

About the role

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. You will focus on solving issues for Autodesk customers while using Maya and/or 3DS Max.

Responsibilities

• Provide timely, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions
• Research, verify, and document product issues
• Manage customer expectations by providing timely updates on progress
• Acively address personal backlog of support requests
• Contribute to the unassigned case backlog by taking cases proactively
• Participate in team efforts to improve support delivery processes and strategies

Requirements

• 3+ years of experience in related field
• Knowledge of Windows, Mac OS, and Linux
• Scripting or programming skills (MEL, Python, PyMel)
• 5+ years of experience in the Media and Entertainment Industry
• Advanced knowledge of Entertainment & Media industry needs, pipelines, workflows, and emerging AI-assisted workflows, including familiarity with relevant toolsets
• Strong communicator and able to build relationships at all levels, taking initiative
• Consistent time management and follow through
• Demonstrated motivation to learn new skills and technologies
• Strong troubleshooting and analytical skills
• Must be flexible, decisive, self-motivated, and proactive
• Comfortable with ambiguity and working through change while driving results
• Open to training and learning new content to better assist customers
• Excellent Team player, enjoying supporting and interacting with other members of a global, team with shared responsibilities

Qualifications

• Knowledge of Autodesk Motion Builder, Mudbox, and/or Arnold
• Rigging knowledge is valued, as this role will eventually support Flow Studio workflows, while Maya and 3ds Max remain the core product focus
• Language skills: English, additional languages
• Knowledge of network setup and management in the scope of rendering, production coordination, and user management tasks

Skills

• Knowledge of Autodesk Motion Builder, Mudbox, and/or Arnold
• Rigging knowledge is valued, as this role will eventually support Flow Studio workflows, while Maya and 3ds Max remain the core product focus

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Pay

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $60,100 and $107,690. Offers are based on the candidate’s experience and geographic location, and may exceed this range.

Schedule

Not specified