Senior Technical Support Engineer - Care Delivery

Responsibilities

• Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
• Project manage new client deployment issues through to resolution.
• Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
• Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
• Create playbooks and knowledge base content for issue resolution.
• Create reports and dashboards for internal issue tracking purposes.

Qualifications

• Minimum Qualifications: 3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.
• Familiarity with SQL and ability to identify root cause of data issues.
• Proficiency with Jira and Github.
• Cloud operations experience such as create buckets, VMs, or security access controls.
• Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering.
• Exceptional ability to communicate technical details to both senior developers and non-technical customers.

Benefits

• The US base salary range for this full-time position is $117,500 - $176,500 + bonus + equity + benefits.

Pay

• The US base salary range for this full-time position is $117,500 - $176,500 + bonus + equity + benefits.

Schedule

• The position necessitates travel, which is anticipated to be approximately 25%.