Senior Technical Support Engineer

About the role

We Are Synopsys, the leader in engineering solutions from silicon to systems. We enable customers to innovate chip-powered products through leading-edge silicon design, IP, simulation, and analysis solutions. Our partnership with customers spans various industries to enhance R&D capability and productivity.

Responsibilities

• Provide technical support to customers using Digital Mission Engineering tools such as STK, ODTK, TETK, and related products, troubleshooting issues across astrodynamics, RF, optical systems, and mission analysis workflows.
• Reproduce customer issues, isolate root causes, and deliver solutions using a combination of engineering knowledge, software expertise, and the internal Ansys support toolset.
• Write and test code in Python, MATLAB, C++, or Java to help customers automate workflows, integrate tools, or validate results.
• Document defects, verify fixes, and submit product improvement requests based on real customer feedback and recurring technical challenges.
• Deliver webinars, product demonstrations, and technical training sessions to support customer onboarding and adoption.
• Participate in field testing of new software releases to ensure features work in real-world customer environments before general availability.
• Collaborate with Sales, Product, and Engineering teams to translate customer needs into actionable product direction.

Requirements

• BS in Aerospace Engineering, Mechanical Engineering, Electrical Engineering, or related field with 2+ years of professional experience in an engineering software environment, or MS with 0+ years.
• Hands-on experience writing code in one or more of the following: Python, MATLAB, C++, Java.
• Demonstrated use of Ansys software or comparable commercial CAE, CAD, EDA, or PLM tools in a professional or academic setting.
• Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers at varying levels of expertise.
• Organizational skills and time management that allow you to juggle multiple customer cases, prioritize effectively, and follow through without dropping threads.
• Courses or work experience in astrodynamics, orbit determination, trajectory optimization, or attitude determination and control systems is a strong plus.
• Background in RF engineering, optical engineering, model-based systems engineering, or related domains is a plus.
• Prior experience with STK, ODTK, or other Digital Mission Engineering tools is a plus.

Qualifications

• You have built things, broken things, and figured out why they broke. You are comfortable moving between a customer's orbital mechanics questions and a Python script that automates their workflow.
• You are patient enough to figure out which of the ten different things a customer means when they say "it is not working."
• You have a bias toward solving the problem in front of you, not the one you wish they had asked.
• You can take a vague customer question like "the results look wrong" and turn it into a structured troubleshooting plan without getting frustrated.
• You know when to dig deeper and when to escalate, and you are comfortable saying "I do not know yet, but I will find out."
• You treat customer success as your success, not just ticket closure, and you follow up even when it is not required.
• You can explain a complex orbital mechanics' concept to a new user in two sentences without oversimplifying or losing the nuance.
• You are comfortable working independently but know when to pull in a colleague or escalate when a problem is outside your scope.
• You can manage competing priorities across multiple customer cases, internal projects, and team initiatives without losing track of what matters most.

Skills

• Technical support and troubleshooting skills using Digital Mission Engineering tools.
• Software development skills in Python, MATLAB, C++, or Java.
• Customer-facing communication and training abilities.
• Problem-solving and analytical skills.
• Ability to work independently and collaborate with cross-functional teams.

Benefits

• Comprehensive health, wellness, and financial benefits.
• Equity and other discretionary bonuses.

Pay

The base salary range for this role is across the U.S.

Schedule

This is an in-person role based in Exton, PA.