Senior Technical Support Engineer

Key Job Responsibilities

• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.

Minimum Requirements

• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
• Current TS/SCI CI Poly clearance.
• IAT Level II certification compliance (required).
• Proven ability to work independently in fast-paced, high-stakes environments.
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting complex, enterprise-level IT systems and infrastructure.

About the Role

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

Location

Annapolis Junction, Maryland

Pay

$122,000 - $253,000 commensurate with qualifications, years of relevant experience, and demonstrated level of expertise.

Schedule

Nightly shifts may be required.