Senior Technical Support Engineer

Responsibilities

• Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations platform and application issues.
• Perform advanced troubleshooting using tools such as Visual Studio, Azure telemetry, SQL, AI led tooling, and diagnostic utilities.
• Analyze and resolve issues across Finance, Supply Chain, and platform-related components.
• Troubleshoot environment deployments, upgrades, integrations, and performance issues in ERP environments.
• Collaborate with global support teams, consulting teams, and product engineering to escalate and resolve complex issues.
• Act as a liaison between customers and product groups, ensuring accurate problem statements and business impact.
• Create and maintain technical documentation, troubleshooting guides, and internal knowledge base articles.
• Participate in onboarding, continuous learning, and readiness activities for new Dynamics 365 Finance features.
• Mentor peers and contribute to training and knowledge-sharing initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.
• Experience supporting ERP systems such as: Microsoft Dynamics (AX / D365), SAP, PeopleSoft, NetSuite, Oracle ERP Cloud, Epicor, or similar.
• Experience with financial and/or supply chain business processes, demonstrated through professional work experience, academic coursework, or hands-on use of business systems and applications.

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions.

Additional Or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
• Microsoft Technology Certifications.
• Industry IT-Based Certifications (e.g. Comp-TIA, CCNA, ISC2).
• Programming fundamentals; ability to read code and write simple code/script, preferably in: C#, SQL, X++ (Dynamics) AND Kusto (KQL).