Senior Technical Services Project Specialist

Project Coordination

Collaboration partner between CX, marketing/sales, customers and other departments when needed, and continuously works on identifying new ideas with an outside-in perspective.
Support our organization in creating and optimizing technology/web-based offerings and custom specification driven documents with a customer-based agenda.
Prioritize and allocate work: Allocate manageable goals to employees to support company priorities and drive results.
Clearly define to team-members project responsibilities and performance expectations for long- and short-term project plans.
Set clear priorities for team and individuals, including appropriate allocation of resources (time, money, and people).
Optimize existing processes and support future projects with CX resources.
Identify strategic opportunities and Lead integration efforts of new project ideas.
Assist with 3rd Party Architectural Sites Technical content, tasks, and lead distribution for North America and Canada.
Working closely with Sales and Marketing.
Project coordination and support for various corporate, departmental and Customer Experience continuous improvement initiatives.
Projects to be executed in an agile method, working in iterations until complete.
Facilitate internal analysis projects, to be used for continuous improvement. Aimed at streamlining internal operations to leaner methods and improving the bottom line.

Team Project Management

Build Team Culture: Consistently hold employees accountable for upholding the organization’s values. Proactively supervise unhealthy conflict among employees and take steps to prevent escalation. Foster an open environment where employees feel able to provide constructive feedback and suggestions for improvement. Assist in building employee culture and maintain LATICRETE values and traditions throughout the company in conjunction with HR guidance within IDP (Individual Development Plan).
Communicate and Motivate: Communicate regular business updates. Convey information in a clear and timely manner. Listen carefully to the views and opinions of peers and colleagues.

Internal Support

Review and preparation of technical documents, architectural details and specifications.
Create and update technical data sheets and technical advisories.
Review and approve technical literature, packaging, data sheets, and Marketing collateral.
Represent CX in management meetings and ISO quality system reviews and audits as well as ISO quality system management audits.
Aid Manager, Technical Services Special Projects in ensuring performance goals and tasks are met with a constant eye on improvement.
Represent CX at industry functions/trade shows (as directed)
Handle interactions, including requests for information and issues, with supplier of vendor-provided materials (as directed).

Required Skills & Qualifications

• Associate’s degree or equivalent work experience.
• Minimum of 8 yrs. experience in construction/design industry or related.
• Minimum of 8 yrs. Commercial Flooring Coordination or Commercial Construction Project Management experience.
• Experience with Salesforce/CRM solutions.
• Experience with Commercial Construction Bid and Management Software (DODGE, ConstructConnect, Procore, etc.).
• Advanced knowledge of commercial construction culture, product lines, applications, practices and materials.
• Advanced knowledge of interpreting bid documents and the construction bidding processes.
• Specialized Skills, Requirements and Experience: Strong Project Management skills. Exceptional interpersonal, written, and verbal communications skills. Computer skills: Knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.). Outlook, CRM, ERP. (Knowledge of CAD/Auto Desk, Revit, BIM, Bluebeam a plus).
• Strong attention to detail. Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
• Demonstrate ability to resolve or assist in the resolution of complex installation and customer problems in a clear, professional, concise manner under any condition.
• Ability to listen intently and interpret information provided. Ability to understand and interpret written & verbal instructions, rules, guidelines, and feedback and appropriately apply what is learned to specific situations. Ability to show understanding, tact, empathy, and concern under all conditions while developing long-term relationships. Able to deal with people who are difficult and/or distressed in a variety of situations.
• Able to multi-task while maintaining accuracy and quality. Ability to prioritize tasks based on business needs.

Physical Requirements

• Physical ability to lift and carry 40 lbs. (18.14 kg) repeatedly.
• Push/pull: Must be able to push/pull 40 lbs.
• Sitting: Must be able to sit for 50% of the day or more.
• Squatting, climbing and/or crawling: 5% of the day.

Travel Requirement

• Must be able to travel up to 30% as needed.