Senior Technical Project Manager

About the role

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities

• Act as a subject matter expert and senior contact for deployment services to external partners, customers, carriers, as well as internal resources and leadership
• Plan and monitor projects to ensure stakeholder satisfaction
• Lead and motivate cross-functional teams throughout the project lifecycle
• Ensure the project plan obligations are met regarding specifications, quality, and timeframes
• Build strategic relationships with key stakeholders to ensure project is positioned strategically within organization
• Perform project/program management responsibilities across a number of strategic projects, aligning to business line initiatives
• Continually build internal relationships with departments or business segments to facilitate cooperation and project completion
• Passion for learning new technology and keeping up to date with products and services
• Assist with maintaining established standards and approaches for each project (e.g., status reporting, issue management, change control, etc.) and communicating to team members and stakeholders
• Provide management with status reports detailing status and timelines throughout assigned project
• Continuously monitor tasks and project assignments in progress, ensuring project schedule is being met, and schedule changes are addressed and communicated by established deadlines
• Communicate any schedule changes to affected parties
• Ensure project is ready for implementation and thoroughly documented and completed
• Collaborate with customers, partners, and vendors to accomplish project tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Continuously evaluate team process to identify and implement process improvements
• Lead all activities involved in testing and implementation of projects or project tasks
• Review test results with senior management and end users, securing confirmation that test findings meet expected results
• Proactively identify and address issues when project is implemented to ensure all problems are identified and resolved
• Participate in establishing implementation plan and timeframe for testing, adjusting schedule as necessary
• Respond with a sense of urgency to problems escalated to employee's level
• Place the highest priority on providing quality customer service by overseeing all activities of staff, ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Effectively manage changes to project scope, schedule, and costs
• Evaluate the impact of changes and communicate adjustments to the team

Requirements

• 5+ years increasingly responsible project management experience required with an emphasis on technical capabilities
• Experience managing NextGen 911 Implementations is required, either with an ESInet provider, or with a carrier or PSAP CPE provider interoperating with other ESInets
• Intermediate knowledge of Office Suite and SharePoint
• Ability to learn new technology and strong technical aptitude
• Strong organization and ability to manage multiple competing priorities
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Solid understanding of public safety 911 systems and technologies
• Ability to thrive in a fast-paced, dynamic environment
• Strong problem-solving and decision-making skills
• Project Management Professional (PMP) certification preferred
• Bachelor’s Degree from an accredited college or university with major coursework in business, computer science or a related field
• Equivalent work experience in a similar position may be substituted for educational requirements

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage
• Paid time off
• 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness and hospital indemnity coverage
• Access to legal support
• Pet insurance
• Identity theft protection
• Employee Assistance Program (EAP) that includes free mental health resources/support

Pay

The starting salary is anticipated between $85,000 and $100,000 and will be commensurate with experience.