Senior Technical Project Manager

About the role

We are seeking a Technical Project Manager with a focus on Healthcare Digital Transformation to join our dynamic team. In this role, you will lead complex technology initiatives within healthcare payer environments, supporting clients in modernizing legacy systems, improving operational efficiency, and delivering scalable enterprise solutions.

Responsibilities

• Manage end-to-end technology and digital transformation projects from requirements gathering through implementation, testing, deployment, and post-launch support
• Lead healthcare payer initiatives involving claims systems, customer service platforms, system integrations, and enterprise application enhancements
• Cook up cross-functional teams across Product, Operations, Compliance, Infrastructure, and Engineering to ensure successful project execution
• Serve as a primary point of contact for clients by providing project updates, executive presentations, risk mitigation plans, and delivery oversight
• Translate complex technical concepts into clear, business-friendly explanations for both technical and non-technical stakeholders
• Coordinate teams during system outages, production incidents, and performance issues to ensure timely resolution and communication
• Lead system modernization and technical upgrade initiatives while minimizing disruption to business operations and end users
• Facilitate Agile ceremonies including sprint planning, standups, retrospectives, and backlog refinement
• Track project timelines, dependencies, risks, and action items while ensuring accountability across teams
• Develop and maintain project documentation, workflows, status reports, and process improvement recommendations
• Partner with QA and technical teams to support testing, validation, and system performance optimization efforts
• Lead distributed onshore and offshore teams across multiple locations and time zones
• Other duties as assigned

Requirements

• 7+ years of experience managing complex technology projects, preferably within healthcare payer or healthcare technology environments
• Bachelor’s degree in a related field
• Healthcare payer experience required, including exposure to claims systems, customer service systems, system integrations, or highly transactional enterprise ecosystems
• Strong understanding of project management principles and methodologies; PMP, CSM, or related certifications preferred but not required
• Hands-on technical background preferred, including experience with solution development, documentation, QA, system design, coding, or performance optimization
• Experience leading onshore and offshore teams with demonstrated success managing virtual delivery models
• Strong communication and stakeholder management skills with the ability to translate deep technical concepts into clear business-friendly explanations
• Exceptional organizational skills with strong task management, dependency tracking, and prioritization capabilities
• Demonstrated ability to manage multiple projects simultaneously in fast-paced client environments
• Calm, confident demeanor with the ability to maintain urgency while providing leadership and stability during complex initiatives
• Strong documentation and presentation skills tailored to both technical and non-technical audiences
• Experience with Agile delivery methodologies and project management tools such as Jira, Azure DevOps, TeamGantt, or MS Project
• Willingness to engage in direct client interaction, including travel to client locations as needed
• Flexibility to support project or client needs outside of standard business hours when required
• Willingness to engage in direct client interaction, including travel to client location
• Must be legally authorized to work in the United States without the need for employer sponsorship

Preferred Requirements

• Experience supporting or leading Salesforce-related projects, preferably within healthcare payer or healthcare technology environments

Compensation & Benefits

The estimated base salary range for this position is $125,000-$145,000. In addition to this base salary, individuals may be eligible for an annual discretionary bonus. This range is a part of a competitive, total compensation package together with our majority employer-paid benefits and incentive pay for eligible roles. Please note that this range is a guideline, and individual total compensation may vary due to numerous factors, including but not limited to experience level, certifications, and other relevant business considerations.