Senior Technical Program Manager, WorkSpaces

About the Role

As part of the AWS Applied AI Solutions organization, we aim to provide business applications that leverage Amazon’s unique experience and expertise, helping millions of companies worldwide manage their day-to-day operations. We accelerate customer success by delivering intuitive and differentiated technology solutions that address enduring business challenges. Our team blends vision, curiosity, and Amazon’s real-world experience to create opinionated, turnkey solutions. We strive to become the trusted partner for customers who prefer to buy over build, offering solutions that are easy to adopt and use.

Responsibilities

• Drive goals, programs, and projects across three engineering teams within the WorkSpaces Control Plane, setting objectives, defining success criteria, and aligning business and technical stakeholders on priorities.
• Evaluate system architectures and technical proposals to identify risks, question assumptions, and make informed trade-offs between scope, timeline, and quality in partnership with engineering leaders.
• Leverage AI tools and data-driven approaches to maximize program impact, improve visibility into program health, and proactively surface risks before they become blockers.
• Influence cross-team efforts beyond your immediate scope, building alignment and resolving dependencies to keep critical business initiatives on track.
• Author clear program narratives and status communications for senior leadership, translating complex technical details into actionable recommendations.

A Day in the Life

You might start your morning reviewing program metrics across your three engineering teams, then join a design review where you challenge architectural assumptions with engineers working on the WorkSpaces admin experience. After lunch, you could be facilitating an alignment discussion to resolve a cross-team dependency, followed by drafting a program update for leadership. You will regularly use AI tools to analyze data and streamline your workflows, keeping complex initiatives moving forward.

About the Team

The Agentic WorkSpaces team within AWS Applied AI Solutions is a fully managed desktop-in-the-cloud solution that enables organizations to provide their employees with secure, accessible computing environments. The Control Plane team focuses on the admin experience, allowing customers to onboard, create, and maintain their fleet of WorkSpaces.

Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management
• Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules
• Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Location: USA, WA, Seattle
Salary Range: 148,700.00 - 201,200.00 USD annually
Company: Amazon Web Services, Inc.