Jobs · Project Management · Massachusetts

Senior Technical Program Manager (NPI)

WHOOP · Boston, MA · 2 days ago
On-siteProject Management$150k–$195k/yrFull-time

Responsibilities

  • Own end-to-end manufacturing program execution for a hardware product from early development through mass production launch, serving as the primary manufacturing program lead.
  • Lead manufacturing readiness across EVT, DVT, PVT, pre-production, and production ramp, ensuring milestones are achieved on schedule and with high quality.
  • Develop and maintain integrated program plans, build schedules, critical paths, risk registers, issue trackers, and validation milestones across internal teams and manufacturing partners.
  • Drive manufacturing process development, documentation, optimization, and validation in partnership with Manufacturing Engineering, Test Engineering, Quality, and Operations.
  • Coordinate build planning and execution, including build objectives, factory readiness, equipment deployment, process validation, test integration, issue resolution, post-build closure, and exit criteria for each build phase.
  • Drive ramp readiness by ensuring yield, throughput, capacity, staffing, equipment, process documentation, and operational handoff criteria are understood, tracked, and achieved before mass production.
  • Establish and drive the manufacturing NPI operating cadence during critical program phases, including build readiness reviews, cross-functional issue reviews, leadership updates, timely decisions, and accountability across a focused cross-functional team.
  • Identify program risks early and drive cross-functional issue resolution with clear ownership, root cause analysis, corrective actions, escalation paths, and recovery plans while balancing schedule, quality, cost, and manufacturing readiness.
  • Communicate clear program status, key decisions, risks, and recovery plans to engineering, operations, and leadership stakeholders.
  • Build strong working relationships with contract manufacturers and suppliers to ensure successful execution of manufacturing activities and production readiness.
  • Contribute to improving manufacturing program management processes, documentation, and tools to enable more scalable and predictable NPI execution.

Qualifications

  • Bachelor's degree in Engineering, Supply Chain, Manufacturing, or a related technical field.
  • 5+ years of experience in technical program management, manufacturing development, hardware engineering, or a related field.
  • Experience owning at least one complete hardware product development cycle from prototype through mass production launch, including EVT, DVT, PVT, and production ramp.
  • Proven ability to independently lead manufacturing programs with cross-functional engineering teams and external manufacturing partners.
  • Experience working directly with overseas manufacturing partners, particularly in Asia, within consumer electronics or other high-volume hardware industries.
  • Strong understanding of manufacturing processes including SMT, mechanical assembly, test, validation, and pack-out.
  • Demonstrated ability to navigate ambiguity, prioritize effectively, and drive decisions across engineering and operations teams.
  • Excellent communication and organizational skills, with the ability to tailor messaging for technical teams and leadership audiences.
  • Proficiency with Excel, Jira, Confluence, Gantt/scheduling tools, Google Workspace, and PLM systems (Arena preferred).
  • Willingness to travel internationally up to 25% to support supplier builds, validation activities, and production launches.

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