Senior Technical Program Manager, Network Engineering

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Network Engineering is seeking a Technical Program Manager (TPM) to help us continue to build the largest network in the world. This role offers endless opportunities to work on latest technologies and solve complex technical challenges on the forefront of Global Cloud Computing.

Responsibilities

• Program manager, monitor the network infrastructure builds health, customer demand, anticipate risks, resolve issues and initiate corrective action as appropriate.
• Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.
• Manage the dependencies and the interfaces between projects and negotiate the trade-offs as needed.
• Actively participate in the hiring process as well as mentor others - improving their skills and ability to get things done.
• Manage multiple competing cross-organizational projects/programs simultaneously.
• Interact with engineers, technicians, project managers and senior management on a daily basis.
• Analyze, interpret and visualize data using Redshift, Oracle, Tableau, QuickSight and other BI management and visualization tools.
• Create predictable process paths, drive automation initiatives, and drive simplification efforts in engineering and project/program management and architectures to unblock innovation.
• Meeting with project teams to ensure progress and delivery timelines meet or exceed the need‑by‑date.
• Planning future projects, coordinating design and requirements discussions and driving commitment from stakeholder teams to ensure projects are started and finished on time.
• Reviewing processes and mechanisms for improvement opportunities and driving improvement initiatives at the team and org level.

Requirements

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.