Senior Technical Program Manager - Internal Foundations

Responsibilities

• Take ownership of defining, planning, and executing large-scale technical programs that solve complex problems within our organization, including but not limited to: Developer Ops, Security Process, and Platform Scalability and Reliability.
• Ensure the highest level of quality in project execution, consistently meeting or exceeding our high standards and delivering accurate results according to specifications.
• Collaborate closely with stakeholders to drive and achieve objectives and foster a culture of accountability.
• Work closely with engineering, product, data, and design leaders to align priorities, identify overlaps and possible efficiency gains among multiple projects, and ensure program objectives align with the tech organization's goals.

Requirements

• 5+ years of experience in technical program management (startup and healthcare experience is a plus but not required).
• Experience working with Developer Ops, Platform, or Infrastructure teams.
• Bachelor's degree in computer science (or equivalent experience working with software developer teams).
• Proven experience in successfully defining, planning, and executing large-scale technical programs and projects, preferably in a fast-paced and innovative environment.
• Strong leadership skills, with the ability to inspire and motivate cross-functional teams to deliver exceptional results.
• Excellent strategic thinking and problem-solving abilities, with a focus on finding creative solutions to complex challenges.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Deep understanding of technical program management methodologies and best practices.

Qualifications

• Master's degree in computer science or related field.
• Experience with Agile methodologies and project management tools such as Jira, Confluence, or similar.
• Knowledge of DevOps practices and tools, including CI/CD pipelines, containerization technologies (Docker, Kubernetes), and orchestration platforms (AWS, Azure).
• Experience with security processes and compliance frameworks (e.g., HIPAA, SOC 2).
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Experience with infrastructure-as-code (IaC) tools (e.g., Terraform, Ansible).
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana).
• Experience with performance testing and load balancing.
• Experience with data analytics and machine learning tools (e.g., Python, R, SQL).
• Experience with version control systems (Git).
• Experience with project management tools (e.g., Asana, Monday.com).

Skills

• Technical expertise in software development and IT operations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience with project management methodologies (e.g., Scrum, Kanban).
• Experience with data analysis and interpretation.
• Experience with financial modeling and budgeting.
• Experience with regulatory compliance and data privacy.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Pet insurance discounts.
• Commuter benefits.
• Global travel assistance.