Senior Technical Program Manager, Infrastructure
About Glean
Glean is the Work AI platform that helps everyone work smarter with AI. It started as the industry's most advanced enterprise search but has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform.
About The Role
Glean is seeking a Senior Infrastructure Technical Program Manager (TPM) to lead large-scale, cross-functional initiatives that define, scale, and optimize our infrastructure platform. This role sits at the intersection of infrastructure engineering, reliability, cost efficiency, and AI systems, driving programs that ensure Glean’s platform remains performant, scalable, and resilient as we continue to grow.
You’ll partner closely with Infra, AI/ML, and Platform Engineering teams to design orchestration systems, streamline deployments, and build the foundations that power our search and AI capabilities.
You’ll play a central role in driving the company’s Infrastructure roadmap across Setup & Deployment, Runtime, Storage, and AI Infra.
Leading cross-functional programs that improve scalability, reliability, cost efficiency, and developer velocity.
Defining and orchestrating how Glean instances are deployed, upgraded, and monitored at scale.
Partnering with AI and Data teams to evolve our ML pipelines, model training infrastructure, and LLM serving stack.
Leading initiatives to improve observability, configuration management, and resource utilization.
Coordinating capacity planning, infrastructure migrations, and performance optimization programs.
Building clear visibility into infra cost drivers and partnering with finance and engineering leaders on optimization initiatives.
Communicating program status and technical risks effectively to leadership and stakeholders.
Continuously identifying process or system bottlenecks, and driving automation to improve speed and reliability of infra operations.
Qualifications
BS/MS in Computer Science, Engineering, or a related technical field.
8-10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs.
Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability, uptime, and performance are critical.
Experience working closely with Infra, SRE, and ML/AI teams on distributed systems or data infrastructure.
Strong understanding of cloud infrastructure (AWS, GCP, or Azure) including compute, networking, storage, and orchestration systems.
Understanding of data pipelines, ML training workflows, and LLM runtime infrastructure is a plus.
Able to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact.
Strong written and verbal communication and ability to manage through ambiguity, anticipate scaling challenges, and align teams across priorities.
Builder mindset with focus on automation, reliability, and efficiency.