Senior Technical Program Manager - FuzeRx

About the role

Fuze Health is dedicated to helping partners evolve and modernize to meet emerging patient and marketplace needs. As Senior Technical Program Manager, you are the operating system for FuzeRx’s portfolio of consequential programs: consolidating two heritage platforms onto a single stack, migrating to AWS, onboarding enterprise pharma and payer partners, scaling automation across pharmacy operations, and standing up offshore delivery capacity. You drive multiple concurrent programs end-to-end, build executable schedules and work breakdowns, run governance that keeps decisions moving, and provide leadership with a single credible view of what is on track, what is not, and what it would take to change that. This is a technical program role—you are expected to read the architecture, challenge estimates, and hold your own in design discussions while structuring deliverables by the value they create for customers.

Responsibilities

• Program Leadership & Delivery
  • Drive multiple concurrent technical programs from intake through launch—platform consolidation, cloud migration, enterprise partner integrations, pharmacy automation, and AI-enabled operations.
  • Own the cross-program dependency map; identify synergies and consolidate duplicated effort.
  • Run structured risk and issue management on a live RAID log: identify, quantify, assign, mitigate, escalate. Escalate early with an option set, not just a red status.
  • Define launch criteria and readiness gates with Engineering, Product, Pharmacy Operations, Compliance, and Partner teams; hold the bar when a date is under pressure.
• Planning, Scheduling & Work Breakdown
  • Facilitate work-breakdown across cross-functional teams—decompose ambiguous business objectives into epics, deliverables, and owned workstreams with clear entry and exit criteria.
  • Build and maintain integrated program schedules: milestones, critical path, sequencing, lead times, and hard external dates imposed by partner and regulatory commitments.
  • Run planning events that make a quarter real—increment planning, sizing and estimation sessions, dependency negotiation, and commitment setting.
  • Allocate people and capacity across programs in partnership with Engineering managers, including offshore vendor pods, and rebalance deliberately when priorities shift.
• Governance & Operating Mechanisms
  • Establish and run the governance model for the portfolio: intake and triage, prioritization criteria, stage gates, change control, and clearly defined decision rights and escalation paths.
  • Own the operating cadence—program reviews, steering forums, and executive readouts—with pre-reads, decision logs, and tracked actions that actually close.
  • Maintain a durable, auditable record of scope, commitments, decisions, and changes.
  • Embed compliance, security, and quality gates into the program lifecycle so regulatory obligations are met in stride rather than discovered at launch.
  • Improve delivery mechanisms continuously—estimation quality, intake discipline, and Agile practice that helps rather than taxes the teams.
  • Bring structure to unplanned demand so urgent partner requests are triaged against a known capacity model.
• Stakeholder Communication & Reporting
  • Report at multiple altitudes: sprint and squad level for engineering, program level for the cross-functional core team, portfolio level for the CTO, CEO, and executive leadership.
  • Build trusted working relationships across Sales, Partnerships, Product, Engineering, Account Management, Pharmacy Operations, Compliance, and Finance.
  • Write clearly and concisely in a written-narrative culture; produce documents that make hard decisions easy to make.
  • Serve as the single point of truth for program status; your answer is the one leadership acts on.
• Budget, Capacity & Resource Allocation
  • Own program budgets: build the estimate, track forecast against actuals, flag variance early, and explain the drivers in business terms.
  • Partner with Engineering leadership and Finance on headcount, vendor spend, tooling, and cloud cost as they roll into program economics.
  • Support build-versus-buy analysis with real numbers—cost, time to value, total cost of ownership, and opportunity cost of internal capacity consumed.
• Technical & Product Judgment
  • Work backward from the customer; structure deliverables around customer value rather than internal team boundaries.
  • Partner with Product Managers on requirements quality—specifications precise enough that engineering can execute without a second round of discovery.
  • Assess technical feasibility, architectural risk, and integration complexity well enough to know which commitments are safe to make.
  • Instrument delivery with metrics that matter: predictability, cycle time, launch success, defect escape rate, and post-launch customer impact.

Requirements

• 5–8+ years across Technical Program Management, Technical Product Management, Engineering, or Engineering Management—including direct ownership of complex, multi-team programs.
• Demonstrated experience running several substantial programs simultaneously, each with distinct stakeholders, dependencies, and delivery risk.
• Proven governance skills: established intake, prioritization, stage gates, change control, decision rights, and escalation paths—and made them stick in an organization that did not have them.
• Strong planning craft—work-breakdown facilitation, integrated scheduling, critical path and dependency management, estimation, and cross-team resource allocation.
• Experience owning program budgets and allocating engineering capacity across competing priorities, with the judgment to say what will not get done and excellent stakeholder communication.
• Advanced hands-on skill with program management tooling like Jira and Confluence—including dashboards, automation, and reporting that keep a portfolio visible without manual status collection.
• Technical fluency: working knowledge of modern languages (JavaScript/TypeScript, Python, Ruby, Java, Go, C#, or similar) and PostgreSQL or comparable relational databases.
• Working knowledge of cloud-native architecture, CI/CD pipelines, API-led integration, and structured Agile delivery practice.
• Product experience earlier in your career—roadmaps, product vision, market and customer research, requirements definition—and the instinct to frame work by customer value.
• Composure in a fast-moving, post-merger environment, and the discipline to hold structure when things are ambiguous.

Preferred Qualifications

• Experience in pharmacy, pharmacy services, or life sciences, with an understanding of the complexities of the pharmaceutical supply chain.
• Experience delivering programs in a regulated environment—HIPAA, SOC 2, or HITRUST—including audit and evidence obligations.
• Experience coordinating delivery across offshore or vendor engineering teams and time zones.
• Experience with enterprise partner onboarding and integration programs, and with white-label or API-driven platform delivery.
• Formal program or portfolio management credentials (PMP, PgMP, SAFe, or equivalent)—valued for the discipline, not required for the role.

Education & Working Arrangement

• Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or a related technical field—or a Bachelor’s degree with comparable experience in a technical domain.
• Standard business hours, with overlap as needed across US time zones and offshore delivery partners.

Tools

• Jira
• Confluence
• Jira Product Discovery or equivalent roadmapping tools
• Smartsheet or MS Project for integrated scheduling
• Slack
• Google Workspace
• BI and reporting dashboards (Looker, Tableau, or similar)
• AWS
• GitHub
• AI-assisted tooling for specification drafting, status synthesis, and program reporting

Physical Requirements

• Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods.
• Stoop, bend, and reach for equipment and supplies.
• Make frequent repetitive motions required to operate a computer (wrists, hands, and fingers).
• Lift, carry, push, pull, and move light objects up to 20 pounds.
• Effectively communicate through verbal interactions, discern auditory information, and visually perceive details.

Pay

Salary Range: $152,000–190,000

Benefits

• Full-time employee benefits include:
  • Dental, vision, and multiple group medical plans to choose from
  • 401(k) retirement savings plan
  • Group life insurance, accidental death and dismemberment (AD&D) insurance
  • Flexible spending account (FSA) and health savings account (HSA)
  • Commuter benefits
  • Employer-paid short-term (STD) and long-term disability (LTD) insurance
  • Additional supplemental insurance plans (spouse life insurance, legal insurance, employee assistance program, home health testing kits, fertility medication discount program)
• Flexible vacation time
• Accrued paid sick time
• 10 paid holidays (2 floating holidays for full-time non-exempt employees)
• Eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent
• 4 weeks paid caregiver leave
• Lifestyle Spending Account

Location

Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin.