Senior Technical Program Manager, Emerging Products

About the role

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Reporting to the Director of Product and working closely with the Product Lead, you will lead complex programs across three critical growth areas: Global, Payer, and Partnerships. You will turn strategic priorities, customer feedback, and partner needs into coordinated plans that teams can deliver. You will also help teams resolve urgent issues, prevent recurring problems, and build an operating model that scales as these businesses grow.

Responsibilities

• Lead programs from planning through launch, defining milestones, owners, dependencies, risks, and decisions.
• Coordinate Product, Engineering, Data, Operations, Support, Partnerships, and other customer-facing teams to deliver on commitments.
• Lead responses to urgent issues by establishing their scope, assigning owners, agreeing on next steps and timelines, and keeping stakeholders informed.
• Serve as a trusted R&D point of contact for key customers and partner with customer-facing teams to understand and address their needs.
• Work with Product and Engineering to identify recurring experience issues, deliver immediate fixes, and prioritize lasting improvements.
• Build practical, repeatable ways to triage issues, prioritize work, manage escalations, track risks, and share progress.
• Prepare teams for launches and changes by confirming responsibilities, dependencies, risks, testing, and operational readiness.
• Develop an operating model that supports a growing portfolio of global, payer, and partner relationships.

Requirements

• 5+ years of experience managing complex programs in a technology-driven organization, working closely with engineers and product designers.
• Experience partnering with customers and customer-facing teams on B2B or B2B2C products that deliver strong user satisfaction and engagement.
• The ability to influence without formal authority, resolve competing priorities, and build trust across teams.
• Confidence presenting to and working with senior executives, both internally and with customers.
• An analytical, metrics-driven approach grounded in empathy for users.
• Comfort navigating