Senior Technical Program Manager - Data Center Operations

Responsibilities

• Define, implement, and continuously improve KPIs, metrics, and dashboards for data center operations
• Establish tracking frameworks to monitor performance, incidents, and operational efficiency across teams
• Lead operational reviews (weekly/monthly) to identify bottlenecks, inefficiencies, and improvement opportunities
• Ensure visibility and accountability through structured reporting and data-driven insights
• Standardize processes across sites, improving operational consistency, scalability, and efficiency
• Collaborate with stakeholders to align operational performance with business goals and customer SLAs

Requirements

• 5+ years of experience in technical project/program management, preferably in data center, cloud or infrastructure environments
• Strong experience in building metrics, dashboards, and reporting systems for operations
• Strong technical skills (SQL and/or programming languages such as Python or Go)
• Strong analytical skills with a good foundation in math and statistics
• Proven ability to work across multiple teams and drive alignment and execution without direct authority
• Excellent communication and stakeholder management skills
• A structured, proactive, and results-driven mindset

Qualifications

• Familiarity with ITIL / ITSM processes
• Experience working with GPU clusters, HPC, or cloud infrastructure
• Understanding of data center network traffic patterns (east-west and north-south)

Benefits

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families
• 401(k) Plan: Up to 4% company match with immediate vesting
• Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
• Remote Work Reimbursement: Up to $85/month for mobile and internet
• Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage

Pay

• Competitive salaries ranging from $115K to $275K OTE, which includes base salary and performance bonus
• Equity in the form of RSUs may be available at certain salary grades

Schedule

• This position may require on-site presence at data centers