Senior Technical Program Manager – Core CRM Platform

Responsibilities

• Own the vision, outcomes, and roadmap for the Core CRM Platform that underpins sales execution across retail and foodservice teams.
• Define the most important platform problems to solve, balancing stability, scalability, and flexibility.
• Establish clear success metrics tied to platform reliability, data quality, adoption, and downstream experience enablement.
• Lead discovery through system analysis, partner input, data review, and experimentation to identify the highest-leverage platform improvements.
• Translate insight into a clear, prioritized roadmap and well-defined product requirements.
• Partner closely with engineering to deliver platform capabilities that are robust, extensible, and aligned to long-term architecture goals.
• Use performance data and feedback to guide iteration, reduce friction, and improve platform health over time.
• Improve the architecture, data flows, and integrations that power the sales experience.
• Strengthen data quality, consistency, and accessibility across systems.
• Define a configuration model that supports different sales motions and teams without introducing unnecessary complexity.
• Ensure the platform enables downstream product teams to build high-quality sales experiences efficiently.
• Align with sales, engineering, data, and adjacent product teams on priorities, dependencies, and shared outcomes.
• Communicate platform trade-offs and decisions with clarity, especially where stability, speed, and flexibility must be balanced.
• Contribute to a culture of learning, accountability, and continuous improvement within the product organization.

Qualifications

• 8+ years in program or product management or related fields (engineering, design, data, research).
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact.
• Proficiency in modern discovery and delivery practices.
• Strong analytical thinking, with comfort using data and experimentation in decision making.
• Clear, compelling communication across technical and non-technical audiences.
• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments.

Preferred Qualifications

• Experience building or managing platform products that serve multiple teams or business units.
• Familiarity with CRM systems or customer-data platforms (any technology stack).
• Exposure to integration design, data modeling, or workflow orchestration.

Skills

• Product Thinking - Connects user needs, business context, and technology into clear direction.
• Customer Insight - Builds deep understanding of behaviors and workflows; translates insight into opportunities.
• Analytical Judgment - Defines success metrics, uses data to focus the team, and applies experimentation to validate decisions.
• Influence & Communication - Brings clarity to ambiguity and guides alignment across teams.
• Execution Excellence - Balances long-term direction with near-term delivery; ensures quality, speed, and reliability.
• Learning Mindset - Adapts to new information; embraces iteration and continuous improvement.
• Collaborative Leadership - Builds strong partnerships with engineering, design, data, and operations; fosters inclusive teamwork.

Skills (cont.)

• Agile Methodology, Application Development, Business Processes, Business Value Creation, Change Management, Influencing, Microsoft Azure, Microsoft Office, Negotiation, Process Improvement Plans, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic IT, Vendor Management, Waterfall Model