Senior Technical Program Manager

About the role

The Senior Technical Program Manager will lead complex, cross-functional software initiatives for the Upstart Auto Retail team. They will translate ambiguous, multi-stakeholder problems into executable plans with clear milestones, dependencies, risks, and clear ownership. They will partner with Product Managers on business strategy and prioritization, and with Engineering Managers and engineering teams on technical approaches and execution plans.

Responsibilities

• Surfacing operational signals and customer pain points
• Analyzing problems and opportunities and developing clear, stack-ranked recommendations
• Driving PM-prioritized initiatives from technical planning through launch and rollout
• Establishing continuous feedback loops by monitoring post-launch results and identifying opportunities for iteration and improvement

Requirements

• Professional experience in a Technical Program Management role, including ownership of complex, cross-functional software initiatives
• Experience translating ambiguous, multi-stakeholder problems into executable plans with milestones, dependencies, risks, and clear ownership
• Experience working in a TPM or similar role directly with product managers and engineering managers and their teams with a clear understanding of ownership, roles, and responsibilities
• Technical fluency in software architecture, data models, third party vendor integrations, and data pipelines, with the ability to evaluate trade-offs among technical approaches
• Experience delivering initiatives across Product and Engineering while connecting program execution to measurable business or customer outcomes

Qualifications

• Experience working in a complex industry, a multi-sided marketplace, or B2B2C environment with competing stakeholders and priorities such as speed, quality, reliability, and scale
• Experience partnering with teams in financial services, auto retail, servicing, fraud, analytics, Machine Learning, or other operationally complex domains
• Experience establishing and scaling practical program-management processes in an environment where ownership and ways of working are still evolving
• Experience in a growth-stage technology company or other environment where teams must move quickly while managing execution risk