Senior Technical Program Manager

What You'll Do

• Drive delivery with rigor.
  • Structure the program into workstreams with clear owners, milestones, and exit criteria.
    • Own the cross-team dependency map and critical path.
      • Anticipate risks before they become escalations, surface tradeoffs early, and keep timelines honest as capacity, client commitments, and priorities shift.
• Manage release readiness across teams — dates, approvals, documentation, and communication — in a HIPAA-regulated environment where quality and compliance are non-negotiable.
  • Own prioritization and intake.
    • Stand at the front line of prioritization.
      • Build and run a lightweight intake and triage process — clear priority levels, agreed SLAs, and a defined escalation path — so the team can focus instead of fielding every request as an emergency.
• Make tradeoffs visible through roadmaps and dashboards, drive the planning process, and keep the team pointed at the priorities that advance the platform rather than only keeping the lights on.
  • Orchestrate across the data organization.
    • Align priorities and roadmaps across the platform, data engineering, and analytics teams as well as the reporting teams that serve care, customer success, and eligibility and claims.
      • Figure out where each team’s work fits, resolve cross-team dependencies, and drive the shift toward self-service so teams can independently own more of their own data — including supporting business changes like migrations, product re-platforming, and line-of-business divestitures, where data products must be rebuilt without breaking enterprise reporting.
• Lead at the executive level.
  • Own program-level communication to senior leadership: status, risks, tradeoffs, and decisions needed.
    • Build trusted relationships with VPs and C-level stakeholders across engineering, product, clinical, and business functions.
      • Frame decisions so leaders can make them quickly — and drive them to closure when they stall.
• Represent the program with clients and partners when integration work touches their implementations.
  • Operate with real technical depth and product perspective.
    • Partner with engineering leads and architects on the data and AI platform — the Databricks lakehouse, cloud data warehousing and ELT pipelines, data migrations and consolidation, data contracts and master data, delta sharing, and identity, eligibility, and claims unification.
      • Get in the weeds of the real decisions: which datasets already exist and which don’t, whether work can proceed ahead of a migration, and how to stack-rank competing asks once dependencies are understood — pulling that clarity out of engineers quickly, even when the answers aren’t neatly packaged.
• Pressure-test technical plans, spot hidden dependencies and sequencing risks, translate fluently between deep technical detail and executive narrative, and identify gaps in scope across dispersed teams and domain ownership.
  • Work AI-natively.
    • Use AI tools and agentic workflows as a core part of how you operate — program tracking, documentation, analysis, and communication — and help raise the bar for how the broader organization uses them.
• Bring genuine curiosity about how AI changes program management itself, not just the products we build.
  • See beyond delivery into operational excellence and continued quality and scalability into the future.

What We're Looking For

• 8+ years as a Technical Program Manager, Engineering Program Manager, or similar, with at least 3 years leading large, multi-team programs with company-wide scope and visibility.
  • A proven track record driving complex platform integration, migration, or post-merger technical unification programs from ambiguity to launch, with disciplined risk management and dependency tracking at scale.
• Hands-on experience delivering data platform, data engineering, or analytics programs — data warehousing, ELT/ETL pipelines, data governance and data contracts, and the shift from bespoke, team-specific data marts to shared, self-service data products.
  • Demonstrated success managing executive stakeholders: you've owned the room with senior leadership, delivered hard news well, and driven decisions across organizational boundaries.
• Strong technical fluency — you can read an architecture diagram critically, engage credibly in design discussions, and challenge engineering plans constructively.
  • A software engineering background is a plus.
• Working familiarity with a modern data and lakehouse stack (e.g., Databricks/Spark, cloud data warehouses, ELT, delta sharing) — enough to reason about datasets, dependencies, and sequencing and to ask the right questions, without needing to write the code yourself.
  • A track record of standing up intake, triage, and prioritization frameworks — priority levels, SLAs, escalation paths, and roadmap and visibility tooling — that reduced reactive load and protected strategic work.
• Exceptional written and verbal communication; your program docs and status updates create alignment on their own.
  • Comfort operating in a fast-moving environment with competing priorities, incomplete information, and high stakes.
• Bonus: experience in healthcare or employer benefits, HIPAA-regulated environments, or shipping AI/LLM products.

Who You Are

• We are looking for teammates to join us in building our company, culture, and Member experience who:
  • Put people first, and make decisions with the Member's best interests in mind.
• Are active learners, constantly looking to improve and grow.
  • Are drivers, unafraid to take ownership and accountability for outcomes.
• Communicate directly and honestly, and assume good intent in others.
  • Are laser focused on delivering results, and proactively problem-solve to get there.

Who We Are

• Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFinding ᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers.
  • Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious.
• More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.
  • If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
• Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Research Shows

• Candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria.
  • While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.