Senior Technical Program Manager

Transcarent is looking for a Senior Technical Program Manager to drive the development of the enterprise-wide data and AI platform. In this role you’ll shape the data and AI platform into the connective tissue that ties together the many data teams and lines of business across Transcarent . That means transforming today’s line-of-business–specific data marts and pipelines into cross-cutting , reusable data layers and products that any line of business can build on, while standing up the platform and self-service capabilities that let other teams own more of their own data. You’ll work closely with data, engineering, product, compliance, and go-to-market leadership to shape platform strategy, effective processes, and the path to execution for complex, cross-cutting initiatives — much of which must be driven through prioritization rather than incremental budget or headcount. Your first challenge is to change how the team spends its time. Today, much of its capacity is absorbed by maintenance and reactive, ad-hoc requests; your job is to establish the prioritization, intake, and roadmapping practices that create space for the strategic platform work to actually happen . You’ll find creative opportunities to align business and technical priorities so both can evolve together, protect the team’s focus from noise, and build the stakeholder relationships that make hard tradeoffs possible. What You'll Do Drive delivery with rigor. Structure the program into workstreams with clear owners, milestones, and exit criteria. Own the cross-team dependency map and critical path. Anticipate risks before they become escalations, surface tradeoffs early, and keep timelines honest as capacity, client commitments, and priorities shift. Manage release readiness across teams — dates, approvals, documentation, and communication — in a HIPAA-regulated environment where quality and compliance are non-negotiable. Own prioritization and intake. Stand at the front line of prioritization. Build and run a lightweight intake and triage process — clear priority levels, agreed SLAs, and a defined escalation path — so the team can focus instead of fielding every request as an emergency. Make tradeoffs visible through roadmaps and dashboards, drive the planning process, and keep the team pointed at the priorities that advance the platform rather than only keeping the lights on. Orchestrate across the data organization. Align priorities and roadmaps across the platform, data engineering, and analytics teams as well as the reporting teams that serve care, customer success, and eligibility and claims. Figure out where each team’s work fits, resolve cross-team dependencies, and drive the shift toward self-service so teams can independently own more of their own data — including supporting business changes like migrations, product re-platforming, and line-of-business divestitures, where data products must be rebuilt without breaking enterprise reporting. Lead at the executive level. Own program-level communication to senior leadership: status, risks, tradeoffs, and decisions needed. Build trusted relationships with VPs and C-level stakeholders across engineering, product, clinical, and business functions. Frame decisions so leaders can make them quickly — and drive them to closure when they stall. Represent the program with clients and partners when integration work touches their implementations. Operate with real technical depth and product perspective. Partner with engineering leads and architects on the data and AI platform — the Databricks lakehouse , cloud data warehousing and ELT pipelines, data migrations and consolidation, data contracts and master data, delta sharing, and identity, eligibility, and claims unification. Get in the weeds of the real decisions: which datasets already exist and which don’t, whether work can proceed ahead of a migration, and how to stack-rank competing asks once dependencies are understood — pulling that clarity out of engineers quickly, even when the answers aren’t neatly packaged. Pressure-test technical plans, spot hidden dependencies and sequencing risks, translate fluently between deep technical detail and executive narrative, and identify gaps in scope across dispersed teams and domain ownership. Work AI-natively. Use AI tools and agentic workflows as a core part of how you operate — program tracking, documentation, analysis, and communication — and help raise the bar for how the broader organization uses them. Bring genuine curiosity about how AI changes program management itself, not just the products we build. See beyond delivery into operational excellence and continued quality and scalability into the future. What We're Looking For 8+ years as a Technical Program Manager, Engineering Program Manager, or similar, with at least 3 years leading large, multi-team programs with company-wide scope and visibility. A proven track record driving complex platform integration, migration, or post-merger technical unification programs from ambiguity to launch, with disciplined risk management and dependency tracking at scale. Hands-on experience delivering data platform , data engineering, or analytics programs — data warehousing, ELT/ETL pipelines, data governance and data contracts, and the shift from bespoke, team-specific data marts to shared, self-service data products. Demonstrated success managing executive stakeholders: you've owned the room with senior leadership, delivered hard news well, and driven decisions across organizational boundaries. Strong technical fluency — you can read an architecture diagram critically, engage credibly in design discussions, and challenge engineering plans constructively. A software engineering background is a plus. Working familiarity with a modern data and lakehouse stack (e.g., Databricks/Spark, cloud data warehouses, ELT, delta sharing) — enough to reason about datasets, dependencies, and sequencing and to ask the right questions, without needing to write the code yourself. A track record of standing up intake, triage, and prioritization frameworks — priority levels, SLAs, escalation paths, and roadmap and visibility tooling — that reduced reactive load and protected strategic work. Exceptional written and verbal communication; your program docs and status updates create alignment on their own. Comfort operating in a fast-moving environment with competing priorities, incomplete information, and high stakes. Bonus: experience in healthcare or employer benefits, HIPAA-regulated environments, or shipping AI/LLM products. Who You Are We are looking for teammates to join us in building our company, culture, and Member experience who: Put people first, and make decisions with the Member's best interests in mind Are active learners, constantly looking to improve and grow Are drivers, unafraid to take ownership and accountability for outcomes Communicate directly and honestly, and assume good intent in others Are laser focused on delivering results, and proactively problem-solve to get there Who We Are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFinding ᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com , and follow us on LinkedIn . At Transcarent , Our Values Guide Everything We Do People First: We prioritize our Members , clients, and each other in every decision Care: Every decision starts with improving health and care for our Members Resilience: We push boundaries and take the uncharted path to change an industry Results: We take ownership, solve with speed, and deliver for our people and each other Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 13 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.