Senior Technical Program Manager

About the role

Ready to be a Titan? As a Senior Technical Program Manager, you drive impact by delivering measurable results across ServiceTitan's most important product and technology initiatives. You define and guide high-level goals and roadmaps, shape the decisions that determine where and how we invest, and make sure those commitments turn into shipped, working software our customers can count on. You're not a status-tracker. You have the technical depth to understand system architecture and lead engineering teams through hard trade-offs, and the cross-functional range to build trust from individual contributors to executive leadership. You bring order to ambiguity, and you get things done.

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Responsibilities

• Define and guide high-level goals and roadmaps for major product and technology programs, from conception through release into production.
• Shape investment decisions on where the org spends engineering time, backed by data.
• Monitor and communicate progress against goals, surfacing risk early and reporting status clearly to executive stakeholders.
• Lead technical conversations directly with engineering teams, grounded in a real understanding of system architecture and trade-offs.
• Drive release management across teams, ensuring quality, sequencing, and readiness before code reaches production.
• Build and refine agentic and AI-assisted SDLC processes, helping teams adopt new tools and workflows without losing rigor.
• Spot process gaps and inefficiencies, then design and implement the fix, not just flag the problem.
• Lead change management across globally distributed, matrixed teams, and communicate effectively across time zones.
• Collaborate across functions and organizations to deliver impact, influencing outcomes without direct authority.

Requirements

• Proven technical program management experience delivering measurable results across complex, cross-functional programs at scale.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership