Senior Technical Program Manager

About the role

Plan, coordinate and actively manage the technical delivery plans for complex, cross-functional technical digital product solutions that generally span multiple technical products. Manage the end-to-end plan inclusive of all changes needed to digital products in support of initiative outcomes. Projects often involve software development, implementation and upgrades.

Responsibilities

• Accountability for driving specific aspects of a larger program with medium complexity
• Make connections across teams to drive identification and managing of inter-dependencies
• Accountability for defining the program structure and creating a single, unified plan to deliver on the program objectives
• Drive for clarity on objectives, priorities and measures
• Accountability for identifying, assessing and mitigating program risks and issues, and removing impediments
• Lead highly visible multidisciplinary project teams or initiatives; provides thought leadership
• Solve unique problems with broad impact on the business, using conceptual and innovative thinking to develop solutions
• Impact the direction and resource allocation for program, project or services; work within general department policies and industry guidelines
• Explain difficult or sensitive information; work to build consensus

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems or related field, or an equivalent combination of education and work experience
• Four or more years of program management experience in technology and/or business functions
• Experience managing large scale, cross-functional initiatives using a variety of delivery methodologies (i.e., waterfall, agile, lean, scrum, etc.) and SDLC (systems development life cycle)
• Portfolio management and maintenance experience, including epics oversight
• Understanding of how software is developed, tested and implemented as well as technical concepts
• Ability to work closely with stakeholders, including engineers, product managers and business leaders
• Strong analytical problem-solving skills and high attention to details and data
• Intellectual curiosity and a desire to dig into details, learn, ask questions and become the “go to expert” on certain concepts and topics

Skills

• Adaptive Communication: Formulates strategies to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences
• Agile Leadership: Leads with transparency and encourages feedback and constructive criticism to enable continuous testing of products with a flexible approach; facilitates self-organization of team members to support critical thinking and decision-making skills
• Cross Functional Partnering & Planning: Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals
• Dependency Management: Identifies, evaluates, reports and manages program and project dependencies for the purpose of minimizing schedule slippage and increasing likelihood of program or project success
• Program Management: Oversees and is responsible for the realization of larger workstream goals and manages activities that span across the program; understands technical aspects of the program, defines scope, develops schedules, and manages resourcing, risks, and dependencies to deliver successful outcomes
• Risk Management: Identifies risks and conducts risk analysis, prioritizes risks based on level of severity, ensures appropriate reporting, monitoring and control of risks; drives recommendations and consulting to work towards a resolution; provides transparency around risks and communicates status and outcomes to appropriate stakeholders