Senior Technical Program Manager

About the role

The Senior Technical Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, while working in unison with product development teams to create the best experiences for our customers.

Responsibilities

• Partner with Product and Engineering leaders across multiple teams to align roadmaps, delivery timelines, resource planning, and execution priorities
• Serve as the central coordination point for complex cross functional initiatives, driving alignment across Product, Engineering, Operations, GTM, Compliance, Legal, and other stakeholder groups
• Define end to end program structures, identify participating teams, and manage cross functional dependencies to ensure successful delivery
• Own integrated program plans and delivery milestones, maintaining visibility into schedules, risks, dependencies, and critical path activities
• Proactively identify execution risks, develop mitigation plans, and drive resolution of issues that could impact delivery commitments
• Lead launch readiness and operational readiness activities, partnering with stakeholders to ensure successful adoption and execution of new products, features, and organizational initiatives
• Own centralized intake, prioritization, and governance processes, ensuring work is evaluated, routed, tracked, and communicated through appropriate decision making forums
• Establish and drive program governance, reporting mechanisms, KPIs, and executive communications to provide visibility into portfolio health and execution progress
• Communicate program status, risks, dependencies, and recommendations to stakeholders at all levels, including senior leadership
• Drive continuous improvement of processes, tools, and operating mechanisms to improve execution effectiveness, scalability, and organizational efficiency
• Lead complex initiatives that span multiple organizations, balancing competing priorities and driving alignment toward shared business outcomes

Requirements

• Basic 8+ years leading complex, cross-functional, global programs in SaaS-based products
• Experience operating as a system-level or cross-pillar TPM, owning integrated program schedules and managing dependencies across multiple engineering teams and product areas
• Experience with complex system architectures, data flows, and technical trade-offs, and engage meaningfully with engineers without being a hands-on engineer
• Experience using Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting, etc

Preferred

• Equally confident in working with executive team members as working with software developers
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Experience in a company that has scaled, or experience in both small and large-scale software development organizations
• Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
• Demonstrated experience mentoring or coaching junior TPgMs and contributing to team-wide program management frameworks

Skills

• Technical Program Management expertise

Benefits

• Paid Time Off
• Paid Parental Leave
• Full Health Benefits Plans
• Retirement Plans
• Learning and Development
• Compassionate Care Leave

Pay

• Based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
• Pay ranges in the following locations:
• California: $146,400.00 - $235,375.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

Schedule

Job Designation: Hybrid

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Equal Opportunity Employer

Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster