Senior Technical Product Manager

About the role

We're looking for a Technical Product Manager to join our Platform Team. Your primary responsibility will be to shape and scale the foundational systems that power all ClassDojo products. You'll work closely with Engineering, Data, and Product teams to turn complex, ambiguous infrastructure challenges into clear, valuable product outcomes.

Responsibilities

• Define and drive platform product strategy
• Own the roadmap for key platform domains (e.g., Accounts or Payments), driving initiatives such as “Sign in with Dojo”
• Translate ambiguous technical challenges into clear product opportunities with defined outcomes and success metrics
• Ensure platform work is grounded in real user and business value
• Deliver high-impact platform capabilities
• Break down complex systems into incremental, shippable improvements that deliver value early and often
• Partner closely with engineering to drive execution from concept through launch and adoption
• Balance tradeoffs across technical complexity, product value, and cost
• Establish strong platform product practices
• Define how platform teams gather requirements, prioritize work, and align with stakeholders
• Introduce structured, data-informed decision-making into platform roadmaps
• Help reduce reactive work by creating clarity and alignment across teams
• Partner cross-functionally
• Work closely with Data Platform to deliver high-impact data capabilities
• Collaborate with product teams to ensure platform capabilities meet real needs and are widely adopted
• Act as a bridge between technical systems and end-user experience

Requirements

• 6+ years of experience as a technical PM (or equivalent between software engineer and technical PM roles)
• Significant experience working on platform or infrastructure products used by multiple teams
• Operated in high-growth or scaling environments with increasing system complexity
• Strong ownership and a bias for action, driving initiatives from problem definition through delivery
• Can translate technical systems into clear product direction and user/business value
• Comfortable working in ambiguity and turning unclear problems into structured plans
• Experience working with sensitive or regulated data (e.g., identity/auth, financial, or student data)
• Excellent communicator, especially in writing, and can explain complex ideas clearly

Qualifications

• Nice to have experience with identity, authentication, payments, or data platforms
• Background spanning both technical systems and user-facing products
• Experience building consumer-facing or product-led platforms

Benefits

We are a distributed company and hire teammates who can collaborate effectively across time zones with meaningful overlap with the Americas. We are committed to equal opportunity and building a diverse team.

Pay

Salary ranges (United States): CA, WA, NY, NJ, CT states: $160,000 - $215,000 (USD) All other states in the US: $136,000 - $183,000 (USD)

Schedule

We are committed to providing flexible schedules to accommodate the needs of our global team.