Senior Technical Product Engineer, TPF Production Support

About the role

This role is NOT an internal position with Inclusively but with the partner company.

Key Responsibilities

• Leading the technical scrum team and implementing front ends associated with the technical designs for product/project teams
• Led technical efforts in the scrum team, including continuous quality in our delivery
• Ensuring the team develops implementations with quality measuring via clean pipelines, and 90%+ coverage
• Transforming business requirements into application architectures
• Determining feasibility & scalability of solutions, interacting with business and product owners in order to define technical solutions for customer problems
• Production issue triage, management, and prevention as needed
• Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on delta.com
• UI Design reviews for feasibility, tech design, and impact analysis
• Develop sustainable, accessibility compliant solutions
• Long term technical debt resolutions, debt prevention & code reviews
• Analysis and implementation of Performance/Stability/Reliability/Architecture initiatives
• Research & Development of POCs & innovative new ideas for customer interactions with the company
• Assisting in defining alternate solutions for the business problems and providing estimates for potential new workstreams
• Create a learning culture by establishing, sharing, and enforcing best practices and lessons learned

What you need to succeed (minimum qualifications)

• Bachelor's Degree with 6-8 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Prior experience working with Airline and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate
• Hands on experience as a Business Analyst and writing Business Requirements
• Demonstrated skills in process mapping, analytical, technical, and proven problem-solving skills
• Ability to create detailed, well-written documentation for a variety of audiences
• Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers
• Strong communication, relationship management and influencing skills needed to work in partnership with internal teams
• Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely and professional manner
• 1st tier production triage/maintenance for Severity 3-5 defects
• Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing
• Maintain documentation of test results, processes, known issues, etc. to facilitate knowledge sharing across the team
• High level of motivation, drive and confidence to step outside comfort zones when placed in new environment
• Able to multi-task, and be detail oriented
• Able to quickly adapt to new tools and evolving technologies
• Embrace diverse people, thinking and working styles
• Possesses a high school diploma, GED, or high school equivalency
• At least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

• Excellent written, oral and communication skills
• DevOps experience including the use of Enterprise Agile planning solutions, Agility, AI or similar
• Experience working with diverse teams located in various countries
• Experience working in legacy airline systems, like TPF an added plus
• Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients
• Knowledge of the Agile development methodologies and corresponding tools (ex. VersionOne)
• Project Management experience and previous airline business experience is preferred