Senior Technical Parts Sales Representative

About the role

This position is a member of the Sales/Marketing Department. The Customer Service Representative 3 will report directly to the RPG Team Leader and is responsible for assisting customers and Replacement Parts Group parts sales with both external and internal sales.

Primary Responsibilities

• Interface with customers via phone, fax, mail, e-mail and internet
• To place and input quotes (Internal sales)
• Answer all customer inquiries using available information and resources
• Quote items as requested
• Quote follow-up
• Notify customers of delivery or pricing discrepancies
• Assist customers with specific needs regarding order placement and/or follow up
• Determines part number and/or components required
• Input orders
• Review order status changes with customer
• Expedite orders as requested by customer
• Maintain Open Order Report on a weekly basis
• Assist Engineering, Purchasing, Accounting, Production Control, TSS and Sales as required
• Provide accurate data as requested by various departments regarding customer request and quotes
• Provide/maintain sales figures
• Maintain system pricing structures
• As required, review pricing structures and identify problem areas to appropriate department
• Adjust pricing as required with approval of immediate supervisor
• Maintain customer database
• Maintain customer information database as required for customer service
• Maintain order and quote files along with customer correspondence
• Maintain files in neat and orderly manner
• Assist in creating Aftermarket parts brochures and Maintenance tips for our Constant Contact email campaigns
• Perform Customer Visits for External Sales
• Strategically seek opportunities to visit customers
• Create and maintain an efficient customer visit schedule
• Meet with customer purchasing departments to discuss replacement parts orders/blanket orders
• Assist with Inventory Management
• Safety stock plans
• Obsolete inventory plans

Qualifications

• High School Diploma or GED equivalent
• Six to eight years' experience in job related position preferred
• Associate's Degree with four years of job related experience
• Bachelor's Degree with two years of job related experience

Skills & Relevant Work Experience

• Proficient oral and written communication skills
• Strong sales experience/skills
• Capital machinery/equipment knowledge
• Ability to manage multiple tasks throughout the day
• Ability to deal with all types of customers and situations
• MS Suite expertise (with excel)
• Expert technical knowledge of parts and machinery

Travel Requirements: Up to 30%