Senior Technical Information Specialist

Job Overview

Create or revise operation, maintenance, and repair instructions associated with Komatsu equipment and provide direction to other Technical Information positions as required.

Key Job Responsibilities

• Information Gathering: Research engineering drawings; blueprints; electrical, hydraulic, and/or pneumatic schematics; manufacturing operating procedures; applicable industry standards; other internal and external documents; interviews with engineers, service technicians, tradesmen and assemblers; attend equipment kick-off meetings; and coordination with third-party manufacturers and suppliers for information regarding equipment operation, installation and removal, assembly and disassembly, maintenance, adjustments, repairs and lubrication.
• Information Development: Independently, create XML Content using guidelines with supplied maps and annotated topic lists.
• Illustration Creation/Revision: Create, manipulate, or revise photos, 2D/3D Engineering CAD data in various tools including Adobe Creative Cloud, Lightweight CAD tools. Coordinate as needed with outsource support for overflow and illustration support.
• Technology Integration: Expert level understanding of DITA XML, and related tools, XML Editors, Terminology and STE Manager, CCMS System. Perform code-level reviews of other individual's XML content. Creates and Deploys GenAI solutions. Maintains professional awareness of tools, methods used in technical communications outside of the corporation.
• Project Management: Manage projects accurately and on time. Provide timely edits to confirm that format, spelling, and style are in accordance with published standards. Leads outsource support coordination related to projects, providing reports to the Principal or Manager.
• Collaboration: Work with SMEs to ensure the appropriate information is beneficial to field service teams and end customer. Provide system administrative support for relative programs.
• Leadership: Lead or support department-related and company goals with root cause analysis and completed solutions. Knowledge Transfer: Can teach others and supervise fully qualified and Associate Technical Information positions.

Qualifications/Requirements

• Bachelor’s in Engineering, Technical Communications, or related work/military experience.
• 5+ years related experience in technical communications including experience in a technical role related to engineering, manufacturing, service technician or factory technical advisor roles.
• Possibly 5-10% travel to examine equipment in the field; Gemba with customers or distributors; industry specific seminars/training; departmental training or meetings.
• Must showcase ability to train others and lead projects.
• Must showcase project management in core and goals.
• Basic technical communication system administration knowledge and understanding.
• Strong problem-solving and system knowledge.
• Able to build rapport and maintain positive relationships with others, collaborate across functions, and train others.
• Commitment to staying updated with technology and best practices.
• Technical aptitude or ability to learn Komatsu machine systems or technical content.
• Leadership and mentoring skills.

Additional Information

• Ability to comprehend technical documents or data.
• Strong problem solving skills, including being able to concentrate and have a high attention to detail to solve complex problems swiftly.
• Strong organizational skills.
• Communicates with customers (internal and external) in a clear and effective manner.
• Must be able to adhere to process protocol.
• Must be able to apply established protocols in a timely manner.
• Must be able to inspect site and work areas to detect safety concerns.
• Must be able to manage the stress and mental fatigue that comes from a heavy workload, competing priorities and ambiguity.
• Able to deliver work within tight deadlines.
• Able to remain calm in situations involving stress, deadlines, or upset employees or third parties.
• Able to establish and manage priorities of yourself and subordinates to achieve targeted performance metrics, if applicable.
• Able to maintain an effective and collaborative working relationship with managers, peers, subordinates, and third parties.
• Has a high degree of tact and diplomacy when needed.
• Able to understand how your emotions and communications are perceived by others including managers, peers, subordinates, and third parties.
• Modifies as needed to be an effective team member.
• Demonstrates leadership and good professional judgement, consistent with role in the organization.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Company Information

• Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets.
• Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries.
• For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.