Senior Technical Consultant, Okta

About the Role

In this role, you will provide hands-on implementation and deployment services to our customers. We seek an experienced, enthusiastic, and hands-on leader who can quickly learn the Okta platform, our technology, and the value we bring to customers of all sizes. Your primary goal will be to ensure long-term customer success by leading multiple concurrent deployment projects. You will also collaborate with the Customer Success team to ensure a smooth transition to the support/maintenance phases and continuously improve delivery processes and methods.

Responsibilities

• Work hands-on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate with customers and partners at the technical and/or functional level appropriate for the situation.
• Deliver excellent design and deployment solutions, ensuring extraordinary customer satisfaction.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between customers and Product Management to drive product development.
• Collaborate with Okta teams such as Engineering and Support to address escalated issues.
• Work with the sales team on up-sell and cross-sell opportunities for existing customers.
• Perform technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth by designing new offerings and improving customer satisfaction.
• Apply knowledge of identity federation technologies (SAML 2.0, WS-Federation, OAuth, OpenID Connect) and enterprise identity life cycle management processes.
• Utilize software development experience (Java, Ruby, .Net, PHP, REST/JSON) and JavaScript frameworks (Backbone, Angular, Ember, React) for customer integrations.
• Ensure quality and time management processes are followed by the team.
• Commit to using a knowledge repository for deployment methodologies and continuous improvement.

Requirements

• 5-7 years of experience as a technical consultant delivering solutions to external customers.
• Experience with identity federation technologies (OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON).
• Knowledge of enterprise web technologies, security, and infrastructures.
• Experience with JavaScript and major MVC frameworks (Backbone, Angular, Ember, React).
• Ability to work independently and manage multiple customer engagements.
• Superb communication skills, including issue tracking, triaging, and crisis management.
• Experience in process improvement, decision-making, planning, and analyzing information.
• Ability to access federal environments and/or protected federal data (U.S. Person status required).
• Availability to work onsite at Fort Meade.
• Active Secret Clearance.
• Up to 50% future travel required to customer sites.

Qualifications

• Bachelor's degree (or equivalent) in Computer Science, Information Technology, or related discipline.

Skills

• Problem-solving: Exhibits confidence and knowledge of emerging industry practices; identifies critical issues; engages resources effectively.
• Communication: Communicates with internal/external stakeholders; delivers well-organized presentations; handles difficult/sensitive information thoughtfully.
• Team and Customer Interaction: Facilitates effective team interaction; manages client expectations; deepens client relationships.

Nice to Have

• Experience designing and implementing security and identity management solutions for critical systems.
• Experience delivering Okta implementations for organizations.
• Mobile development experience (iOS and Android).

Pay

The annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $157,000 USD - $235,000 USD.