Senior Technical Consultant

About the role

We are seeking a Senior Technical Consultant to join our Customer Success team. This role involves engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop, and implement custom software and AI solutions using Appian’s platform for our commercial clients.

Responsibilities

• Work within an agile environment to understand our client’s business processes and technical needs
• Leverage Appian’s platform to develop APIs for integrating with multiple systems
• Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle
• Drive adoption by empowering clients to become self-sufficient with building process applications on their own
• Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering, and the latest generative models

Requirements

• Passion for mentoring/developing others and experience leading small teams through post-sale software implementation
• Excellent communication skills, passion for technology, and continuous learning, with a strong affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object-oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Qualifications

• 3+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

Benefits

• Base salary between $100,000-$150,000 per year
• Discretionary bonus may be awarded in recognition of individual and company performance
• Generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources
• Equity awards may be provided