Senior Technical Claim Manager-Miscellaneous Professional Liability/Errors & Omissions (E&O) (hybrid)
About Us
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Responsibilities
- Proactively handle professional liability claims primarily involving miscellaneous professional liability litigation, including Errors and Omissions/E&O and Architects & Engineers/A&E to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
- Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
- Complete timely investigation of claims and post appropriate reserves.
- Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
- Handle claims in accordance with RLI's Best Practices.
- Resolve claims in timely manner to an effective outcome.
- Travel to and attend mediations, settlement conferences, and/or trials as warranted.
Requirements
- Typically requires a bachelor’s degree in business administration, insurance, or a related field and 5+ years of experience in a similar position directly handling claims or as an attorney with experience in litigation.
- JD preferred.
Skills
- Meaningful experience handling professional liability claims with significant exposure under professional liability policies.
- Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
- Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution.
- Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.
Pay
Base Pay Range: $115,778.00 - $168,746.00
Benefits
Financial Incentives
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
Health & Wellness
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
Personal & Professional Growth
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.