Senior Technical Assistance Specialist

The Health and Welfare Council of Long Island (HWCLI) is a private, not-for-profit health and human services planning, research/public education, and advocacy organization serving as the umbrella for public and non-profit agencies assisting Long Island's poor and vulnerable individuals and families. The Health Equity Alliance of Long Island (HEALI) is Long Island’s Social Care Network (SCN) of community-based organizations (CBOs) and healthcare providers building a person-centric model integrating healthcare, social care, and behavioral health care. HWCLI is the lead entity for the HEALI Social Care Network.

About the role

HWCLI seeks an experienced, energetic, passionate, and socially conscious individual to support the HWCLI and HEALI missions by providing client-centered technical support and training. This role ensures successful participation and performance of network organizations through training delivery and targeted technical assistance. The position focuses on the day-to-day operations of the training delivery system, training development processes, and collaborative coaching, training, and quality improvement activities to ensure successful performance across the Network. This position reports to the HEALI Food is Medicine Director.

Responsibilities

• Serve as a regional expert of all SCN functions and provide in-person and virtual technical assistance and training support to optimize service integration and delivery across a network of CBOs and healthcare organizations
• Specialize in supporting network partners to optimize screening, navigation, and enhanced service delivery
• Collaborate with cross-functional teams to identify and address gaps in network coverage (e.g., service types, special populations, geographies) to ensure network adequacy
• Support and track network partners through onboarding, training, contracting, and set-up process to become members of the social care network as part of collaborative teams across HEALI
• Cultivate and maintain strong relationships with community stakeholders and network partners
• Establish an in-depth understanding of each network partner organization, their programs, and role in the SCN by conducting regular check-ins and maintaining SCN partner profiles
• Coordinate the design and delivery of targeted training and technical assistance interventions in response to performance trends
• Manage the day-to-day functions of the network Learning Management System to ensure training completion meets network standards
• Identify the need for training and resource materials and tools (e.g., user guides, reference documents, tip sheets) and develop, deploy, and connect partners to appropriate resources and stakeholders
• Provide technical assistance to all onboarded network partners through ongoing assessment and evaluation, training, policy and procedure optimization, and implementation strategy
• Meet with partner organizations as needed to support onboarding/amendments, ongoing challenges, offboarding, and ensure information in the network is up to date; review network utilization, compliance with network standards, successes, and challenges
• Directly support local CBOs to build capacity with HRSN screening/navigation/HRSN case management/service delivery capabilities
• Contribute to the development of routine performance reports both internally and externally
• Collaborate closely with Unite Us support team to develop appropriate recommendations for system and workflow enhancements
• Help train and onboard new Technical Assistance specialists
• Other responsibilities as needed

Requirements

• Bachelor’s degree required
• Valid NYS driver’s license and the ability to travel locally in Long Island as needed for in-person meetings
• 3-5 years of project management, capacity building, training delivery, technical assistance, or quality improvement experience preferred
• Experience working with Unite Us platform or similar referral and care management tools strongly preferred
• Prior experience in issues related to healthcare; social services; health equity, access and quality; population health (or some subset/combination of these) preferred
• Experience building partnerships with community-based organizations and/or healthcare provider organizations (familiarity with Long Island social care ecosystem preferred)
• Bilingual, preferred

Skills

• Strong active listener and creative problem solver
• Strong interpersonal skills with the ability to tailor style to match audience
• Able to work collaboratively across an interdisciplinary team, managing multiple priorities
• Strong commitment to social justice and HWCLI’s mission
• Proficient in Microsoft Office
• Commitment to improving health equity, access, and quality of care across Long Island

Benefits

• Employer-paid health insurance for single individuals
• Retirement plan with employer contribution after 1 year
• Disability insurance
• Flexible spending accounts
• Paid time-off
• Hybrid work environment

Schedule

• Monday – Friday
• Hybrid work environment; ability to travel to office and local partners required

Location Requirement

Candidates must reside within a reasonable commuting distance of Nassau and Suffolk Counties or be willing to relocate prior to their start date. This position requires regular in-person meetings and travel throughout Long Island.

This is a grant-funded position scheduled to end in March 2027.