Senior Technical Analyst

Job Summary and Qualifications

The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

Duties

• Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
• Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources
• Logs and tracks incidents and requests; reviews incident and request tracking databases
• Provides 24x7 on-call support based on division IT staff rotation
• Investigates hardware problems and performs minor system hardware and communication connection repairs
• Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility-based new construction
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Aids and trains users on proper use of division and/or facility technology
• Mentors and trains Division Technical Analysts
• Participates in facility-based IT project planning, as needed
• Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved
• Adheres to and supports HCA IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement
• Performs other duties as assigned

Knowledge, Skills & Abilities

• Demonstrates broad knowledge of technology and solutions
• Proactively manages resources and priorities workload
• Demonstrated ability to multi-task
• Possesses strong analytical skills
• Demonstrated customer orientation; strength in analytical, math, and reasoning skills
• Effectively communicates verbally and in writing
• Demonstrated proficiency in MS Office applications

Requirements

• Absolutely must have: Bachelor’s degree in information systems or healthcare-related field
• Two years of broad technical experience required

Skills

• Basic certification in Cisco equipment or Microsoft Products is highly desirable

Benefits

Timpanogos Regional Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note

We are reviewing applications for our Senior Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!