Senior Technical Account Manager, Google Cloud Consulting

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. By applying, you may indicate a preferred working location among Austin, TX; San Francisco, CA; or Sunnyvale, CA.

About the role

As a Senior Technical Account Manager (TAM), you will help organizations successfully onboard Google Cloud products. You will guide them through the technical facets of their transformation journey and manage the delivery of consulting engagements, regularly collaborating with enterprise leadership and a geographically dispersed team.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Lead across multiple workstreams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand the customer’s business, create roadmaps, and lead quarterly business reviews and executive sessions.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success and guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives that scale through partners and accelerate Google Cloud adoption.

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer‑facing role working with stakeholders, managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, business units, channel partners, systems integrators, and third‑party developers to deliver solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud‑native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem‑solving, and client management skills.

Pay

US: $140,000 – $204,000 (USD) + 15 % bonus target + equity + benefits.